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  News

  New Product Announcement/ The ALL-NEW cordless stick vacuum in Roborock family, Roborock H6

  We are proud to introduce our first ever handheld vacuum solution, the Roborock H6. The H6 incorporates Roborock’s robot vacuum making experience, carefully planned up to three years.  It’s equipped with the First LiPo battery (Lithium Polymer) to …

  RR_News 01/16/2020      09:48 349 0 0 0 points
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  Support

  Xiaomi robovac not connecting to Mi Home App in United States

  Ok, so I purchased a Xiaomi Robovac in July 2019. I was unable to connect the vacuum to the Mi Home app, so I had to change the region. No biggie. Then I got a new phone this year and had to reconnect the vacuum. Well now, I am unable to use any reg…

  robovacperson1000 02/25/2020      01:14 19 3 0 0 points
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  Support

  Error 5 on original Mi Vacuum.

  Hello, I had my vacuum for 6 months but now I get an error 5 to clean the main brush every cleanup. I cleaned it all and replaced the brush but the error is still there. I have no carpet mode in my app to enable.

  JB999 02/23/2020      15:59 8 4 0 0 points
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  Discussion

  Roborock S6 and positioning failure

  Was getting multiple positioning failure alerts from the roborock s6 vacuum this evening after cleaning my family room where my 3 and 1 year old were playing. No matter how many times I had the robot dock with the home button, room cleaning was not …

  Eli 02/26/2020      05:30 14 0 0 0 points
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  S4 offline in Roborock app

  Hello, I have had the Roborock S4 for about two months and I use the roborock app. It was working fine but lately it keeps saying off-line. When I clicked under the robot it just shows loading a map and won’t load anything so I can’t even click on …

  Stephanie 02/24/2020      18:13 17 1 0 0 points
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  Discussion

  Proposition 65 - Cancer and Reproductive Harm

  My new Roborock S5 came with a huge sticker covering the side of the box with a warning about Cancer and Reproductive Harm under Proposition 65. Why it is not disclosed in Amazon listing and I learn about this upon receiving the product? Thank you!

  ccc 02/24/2020      20:42 26 1 0 0 points
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  Unable to see the "Agree" button on the User Agreement/Privacy Policy popup on Android

  Environment: Moto x4, Android 9 (PPWS29.69-39-6-5) App version V1.2.26 Steps to repro: install app Connect to Roborock Connect to wifi Tap on "Enter robot" Actual Results: A popup screen which starts with "Clicking the 'Agree' means…

  JackGreylock 02/21/2020      23:02 18 2 0 0 points
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  Map

  My S5 don’t save map anymore.  I Have already clear the cache of the app; power off the vacuum (long holding the power button); put the vacuum on the dock and wait for it turned on; open up the app again and turn on the map saving mode.  But the rob…

  Diana 02/23/2020      20:45 42 3 0 0 points
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  Support

  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we can. We also encourage you to share answers with other users if you know how to solve the problem…

  RR_Support 11/26/2019      09:52 469 8 9 9 points
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  Hi..Is anyone else using Android having huge app stability/crashes when using Roborock app ?

  My app crashes all the time. I've cleared cache, cleared data, uninstalled, rebooted, reset, restarted many times, and no matter what i do the app is just about unusable. Support will reply w/1 or 2 questions, but never follows up after that. If usi…

  SLPMEP 02/23/2020      02:25 23 2 0 0 points
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  Support

  Roborock s6 Device Offline

  Hello, I have a problem with the roborock s6 where after it is inactive for a day, the device gives an error as i proceed to load the map saying: Device Offline. My solution to this is resetting the network and reconnecting again, but it is ineffici…

  benson 01/07/2020      03:45 330 10 0 0 points
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  Connection timed-out

  I recently bought a Roborock S5 after an extensive research on Robot vacuum cleaners. I am happy with my decision. I am facing an issue now. I was able to access my robot from my iPhone till today morning. However after some time I lost the connecti…

  Saleem 02/19/2020      10:26 33 2 0 0 points
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  Support

  Error 5 "Main Brush might be blocked

  I have had S6 for 3 days, Won't complete 1 run without brush error, We have new carpet, meduim pile, not shag or xtra deep. Brush is brand new no hair, I really like this bot and hate to return it, From what I can tell from google lots people have …

  Tomw8073 01/31/2020      02:57 87 8 0 0 points
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  Suggestions

  maps

  It would be wonderful if it marked on the map where it detects carpet. It would make it easy to create a -no go zone- when mopping

  Rosie 02/20/2020      22:27 31 1 2 2 points
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  Suggestions

  Vacuum Pattern

  Can you add an option to vacuum rooms a 2nd time, but in a perpendicular pattern from the first time? This would leave a checkerboard pattern on the carpet, and pick up more dirt. I'd also like it if the robot would leave a completed room by trave…

  DanKirk 02/21/2020      03:32 29 0 0 0 points
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  Suggestions

  Mopping Improvement

  Can you add a Y-shape mopping option? I believe that it would improve the mopping performance if the robot would mop in a Y-shape pattern similar to other mopping robots. It seems like it would be a fairly simple software upgrade to provide this o…

  DanKirk 02/21/2020      03:28 22 0 0 0 points

 

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