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  News

  New Product Announcement/ The ALL-NEW cordless stick vacuum in Roborock family, Roborock H6

  We are proud to introduce our first ever handheld vacuum solution, the Roborock H6. The H6 incorporates Roborock’s robot vacuum making experience, carefully planned up to three years.  It’s equipped with the First LiPo battery (Lithium Polymer) to …

  RR_News 01/16/2020      09:48 18 0 0 0 points
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  Promotion

  The Best Deal of Roborock S5 Robot Vacuum and Mop

  Hello guys, Our Roborock S5 Robot Vacuum and Mop is with deal for $399.99 in both Black and Rose Gold. Authentic products from ROBOROCK TECHNOLOGY CO. LTD enjoy 1-year warranty. Best Navigational Abilities robot vacuum by TechGearLab. https://for…

  RR_Deal 01/14/2020      03:24 58 0 0 0 points
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  Suggestions

  Room naming

  Please add room naming to the app so you can ask Alexa/Google to go clean the kitchen and the dining room. We are limited to just cleaning the whole house.

  Rich 12/23/2019      14:50 115 2 2 2 points
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  Support

  Roborock S5 Max - Parts Compatibility

  Hi, I would like to know if the parts of roborock S6 are compatible with roborock S5 Max, do you have a compatibility list for the S5 Max? Where can i buy the parts for the S5 MAX, for example i cannot find the Dust Bin for the S5 Max!!! Thanks, Lu…

  Luis Silva 01/17/2020      09:45 10 3 0 0 points
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  Support

  S4 Sees drop off because of carpet pattern

  Hi. I have an S4 which is doing great, in a complex house layout. Most of the house is wood floors, except I have one modern print rug, on which the S4 routinely seems to get confused, and eventually issues a lost message. It seems to be seeing the …

  SLPMEP 01/15/2020      20:51 18 2 1 1 point
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  Support

  Cannot Edit Map, or delete map, or disable "Map saved mode (Beta)"

  Hi All, I have a S4 and I've been loving it, but today I went to a edit room definition to account for some moved furniture, and it let me just fine. However I didn't quite like the new room boundary so I went to edit again and it failed. No errors…

  Hunter 01/16/2020      01:38 18 2 1 1 point
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  Support

  Amazon Alexa Support for S4 and MI app

  When will this work ? I purchased S4 based on representation that Alexa voice would be available. Thank you.

  SLPMEP 01/14/2020      04:56 27 5 0 0 points
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  Support

  S5 Max on Soft Carpet

  We have a new S5 Max and soft medium-pile carpet. On the carpet, the side brush drags behind and gets tangled. Would the old style bristle side brush be better on soft carpet? Should I just remove the side brush when vacuuming my carpet?

  DanKirk 01/11/2020      07:00 71 3 0 0 points
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  Roborock S4 always pass one time

  Hi, I have a roborock S4 since november 2019, I realized that when I select the icon 1x, 2x or 3x the robot ignore my selection and work always in one pass mode. It's a defect of the robot or the app? Do you have my same problem? Do you know how t…

  cos75 01/14/2020      11:26 20 1 0 0 points
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  Support

  The Roborock S5 will not connect to network

  Hi! I just got my new roborock, and I want to connect it to my WIFI, but it just makes a time out... I’ve downloaded the app to both a android Phoenix at an IPad Winther the same result. Does anyone have suggestions to solve this? https://forum.robo…

  Finn 01/14/2020      19:37 28 4 0 0 points
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  Roborock iphone app "enter code"

  I've been using the MI app because I haven't been able to figure out the Roborock app. I've been trying to sign up for an account within the app but after you type in your email address there's a box that says "enter code" What's the code?

  Jrogel 01/15/2020      00:44 18 1 0 0 points
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  Support

  Multiple docking stations

  Can the S5 be used with multiple docking stations ? ie one on the upper floor & one downstairs ?

  gunnar 01/13/2020      11:06 58 1 0 0 points
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  Support

  S4 Side brush causing errors.

  Hi, This is my 4th Roborock vacuum. I have 3 S5's and now this new S4. The problem is straight out of the box the S4 will not operate on carpet with the side brush installed. It does circles and errors out. I removed the side brush and now all…

  Brian 01/12/2020      20:54 32 1 0 0 points
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  Support

  Roborock S5 -multifloor ?

  Are there any plans for multifloor support for the S5 ?

  gunnar 01/13/2020      07:39 96 1 1 1 point
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  Discussion

  Can you name rooms?

  I use the Roborock app on my iPhone with our S5 Max, and don't see the setting to add room names. Can you name the rooms on the map? I can divide and merge rooms, and adjust vacuum and mop settings per room, but can not find a way to name the room…

  DanKirk 01/12/2020      16:12 120 1 0 0 points

 

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