how to I fix this so I can control the unit from my telephone???
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We feel sorry for the inconvenience caused.
1. We suggest you reboot your device (long press the power button to switch off the device and then long press the same button to switch it back on) to see if the device can be back online automatically.
2. If no, pls delete the offline device from the app and reboot router, and then try to reconnect the device to wifi.
If the connection still fails, could you use another phone to take a video showing how you connect device to app and send us the video? We believe video could help us figure out a solution.
We suggest you put phone's camera close to phone screen. Besides, also record how wifi indicator(see attached picture) flashes in connection process.
You could upload video to google drive and share us the link if video file is large.
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