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About Questions and Answers Category

About Questions and Answers Category

Hey friends,


It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we can.


We also encourage you to share answers with other users if you know how to solve the problems. 🙂


By the way, you can refer to our Support page to find the anwsers to some common questions.

You can share this article on the community website!

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  • Please help with the roborock app on android phone. My husband and I are having differents acc, my husband being the main sharing our S6 with me. His acc is working fine but mine when i try to enter in the robot is directing me to User Agreement / Privacy Policy consent where i have to click the agree option but that button never shows to click and from there can go anywhere else in the app and i have to force the app to close. Please help, I'm unable right now to use the S6 thru the app.

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    RR_Support
    RR_SupportStaff Member02/23/2020      09:45
    @olgui:

    Dear olgui,

    The robot could only be connected with one account at the same time. May we suggest you use your husband's account directly? One account could be allowed to login by different cellphones.

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  • How do I save the areas and name them in the MiHome app?

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    RR_Support
    RR_SupportStaff Member02/23/2020      10:10
    @JenBrown:

    Could you please tell us the model of your robot? Under the robot, there is label indicating the model.


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  • Does Roborock work on black carpet? Our carpet is a solid black with dark gray ripples. Other famous name self-vacuuming units can't run on it.

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    RR_Support
    RR_SupportStaff Member02/23/2020      10:12
    @CEOEditor:

    Our vacuum may not work black carpet, because the carpet will absorb light, which will make device misidentify the carpet as cliff and avoid to clean.

    Unfortunately, there is no switch on hardware or software to disable cliff sensor which is necessary in most occasions. Hope you can understand and forgive this drawback.


    If you really hope to disable it, you could try to use white tags to cover all sensors lightly. See attached file.

    But make sure the tags doesn't interfere other parts near like side brush, charging contact and front bumper. Besides, it may cause some other potential risks like falling on stair or other errors.

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  • Hello I need original genuine filter, dustbin and mopping cloth for my roborock s5 max. I am unable to find a genuine seller

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    RR_Support
    RR_SupportStaff Member02/23/2020      10:12
    @Amit:

    Could you please tell us where are you located?

    Like0

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