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Roborock S6 not starting, no lights, not charging, chimed randomly and now nothing...

mike 9108 7 0

Roborock S6 not starting, no lights, not charging, chimed randomly and now nothing...

mike 9108 7 0

Early this morning my S6 randomly made startup chimes and the voice talking (I can't recall what was said, I was half asleep). Investigating the S6, I saw that the home dock was not providing the S6 power (the constant light on the dock), and the S6 was not charging (no glowing light on the vacuum).

I've checked that it was seated properly and there was no dust between the contacts on the dock. Still no charge and no light. Tried resetting (2 button method) but no lights, no beeps. And no ability to connect via app (its says that the S6 is offline).

So, about 3 hours later it randomly chimed twice. But since then no chimes, and no light.

Anyone know what the issue may be?

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  • RR_SupportStaff Member

    Hello,

    Please check if the dock charger is working or not.

    The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it.


    Kindly double confirm if the cable and the slot of the dock are well connected.

    Please push the cable head into the slot at bottom of the dock very hard. See the video below.

    https://youtu.be/LHupFrt14BE


    Are you able to turn it on by pressing the power button on S6?

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    Yvoxy
    Yvoxy01/23/2021      12:12
    @RR_Support:

    Hello, I am experiencing the exakt same problem as Mike.

    The indicator light on top of the dock is solid on without the robot and off with the robot placed on it.

    I am unable to turn it on by pressing the power button on S6?

    Please advice!

    Like0
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    RR_Support
    RR_SupportStaff Member01/23/2021      12:46
    @Yvoxy:

    Hello, you can try and reinstall the battery.

    Here's the instruction video.

    https://drive.google.com/open?id=16Q25pV6RWX_zGMZEi5IiloCd_dt-xake

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    RoboS6-139
    RoboS6-13910/05/2021      00:59
    @RR_Support:

    i have same problem.

    after reinstall the battery => press power button => have the startup ringtone and nothing... it still offline :(

    how to fix?

    Like0
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