Warranty coverage when buying from Amazon sellers

Warranty coverage when buying from Amazon sellers

Please could Roborock clarify the warranty policy when users buy from marketplace sellers on Amazon. There are many roborock vacuums sold on Amazon Uk that are fulfilled by but not sold by Amazon or roborock. In the event of a warranty claim, does Roborock deal with these?

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  • Hello,

    Have you purchased any roborock device yet? If yes, what is the model number?

    Also, please tell us the serial number of it.

    Vander10/17/2020      11:26

    I have ordered a S5 max,

    RR_SupportStaff Member10/17/2020      14:18

    Alright then.

    As the manufacturer, we could provide customer technical support and seller is responsible for warranty. It is because we have agreement with our first class official distributors when we sell devices to them that warranty of product is provided by sellers. We appreciate your understanding.


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