Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

App always show network unavailable

Maple 2275 1 0

App always show network unavailable

Maple 2275 1 0

I try to start the S 5 and found the device always offliy..and later become network slow when loading the map. I am keep waiting till the apps asked me to login. I try to login and then show betwir is unavailable! Is anything wrong with the apps?

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.

    2. Please send us all info of your robot. See attached picture info.

    3. Take the robot off the charging dock, reboot it by long hold the power button and run the app again to see if it works.

    4. What is the size of your house? not size already cleaned, but your house's whole size.

    5. If you are using Mi Home, tell us which region your Mi Home selects and switch region to the US or Singapore, then re-connect the robot to Mi Home. See attached picture.

    6. Clear cache of app. See attached picture.

    7. Reinstall app to have a try.

    8. Please use your phone data instead of wifi to see whether map will show up.

    9. Do you have any other Xiaomi's device, like camera, lamp?


    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Maple
Welcome to Roborock Forum