my app shows the unit as 'offline'

my app shows the unit as 'offline'

how to I fix this so I can control the unit from my telephone???

You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • Hi,

    We feel sorry for the inconvenience caused.

    1. We suggest you reboot your device (long press the power button to switch off the device and then long press the same button to switch it back on) to see if the device can be back online automatically.

    2. If no, pls delete the offline device from the app and reboot router, and then try to reconnect the device to wifi.

    If the connection still fails, could you use another phone to take a video showing how you connect device to app and send us the video? We believe video could help us figure out a solution.

    We suggest you put phone's camera close to phone screen. Besides, also record how wifi indicator(see attached picture) flashes in connection process.

    You could upload video to google drive and share us the link if video file is large.

    Best regards.

    RR_SupportStaff Member09/25/2021      09:15


Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Welcome to Roborock Forum