New S6 Pure - won't charge

New S6 Pure - won't charge

Hi - I just bought a new S6 Pure - unfortunately it won't charge :(

The dock itself seems fine - I put my older S5 on it and it charges fine. In the app, the vacuum shows 'sleeping' my other vacs report 'Charging' when placed on the dock.

Any ideas?

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  • Ok I'm not sure why, but after a bunch of attempts, and as I was about to try a reset, it has started charging.

    RR_SupportStaff Member10/06/2021      06:58

    Glad to hear that. It is possible that you don't match the charging contacts underneath of the robot and on the charging dock properly.


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