Roborock Points
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How to earn Roborock Points
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- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Think I found a solution for the water tank detection issue in Roborock S5 max. I used another strong magnet similar to the one that is present on the tank. I moved it around the vacuum in the place, where the tank's magnet would be placed assuming the tank was installed. It worked, do not ask me why.
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Well, the issue has returned. It is even worse. Think may need to remove the speaker. Would you have other solutions? BTW, why the software does not allow to fully mutrle?
Hello, thanks for your reaching out. Sorry to hear about that. Could you pls check if the magnet on the water tank is still in correct position? Would you pls send us a picture to show the magnet?
Anyone can help? I would like to fix this but perhaps there is a way to fully mute the device, what would suffice for me?
Hello, thanks for reaching out. Do you mean the devices will report water tank installed/removed even if the tank is not installed? Is there any specific area where this issue happens frequently like near TV set or speaker? Have you checked if there's any maget nearby?
The robot reports tank installed/removed regardless if the tank is in or out. It may start saying it is installed, but may not even finish this sentence saying... it is already removed. It may happen in loops. There is no pattern, but it rather talks more if the tank is installed. It happens when it is docked, did not hear anything during operation, but the voice is low, so may be suppressed by the noise of vacuuming. The docking stations is in the very same spot for months, and the issue has appeared just recently. There is no other electronic device nearby. The software is the newest one.