support-us@roborock.com
We'll get back to you within 1 business day.
1-855-960-4321
Helpline hours: 24/7, US only

The robot is quick and easy to set up. In most cases, you can begin cleaning simply by choosing a suitable location for the docking station.
Docking station placement tips: To ensure reliable docking, charging, and overall performance, place the docking station against a wall on a hard, level surface such as wood flooring, tile, or concrete. Make sure there is sufficient clearance around the station: at least 1.2 meters in front, 0.4 meters on each side, and 0.9 meters of vertical clearance above.
To help you complete the initial setup smoothly, we have prepared detailed video tutorials. If you have any questions after watching them, please feel free to contact us for further assistance.
Quick Start Guide:
Maintenance and Care Guide:
For more detailed operating instructions or routine maintenance information, please refer to the printed user manual and quick reference card included in the box.
If you cannot locate them or need additional help, feel free to contact us.
The robot is quick and easy to set up. In most cases, you can begin cleaning simply by choosing a suitable location for the docking station.
Docking station placement tips: To ensure reliable docking, charging, and overall performance, place the docking station against a wall on a hard, level surface such as wood flooring, tile, or concrete. Make sure there is sufficient clearance around the station: at least 1.2 meters in front, 0.4 meters on each side, and 0.9 meters of vertical clearance above.
To help you complete the initial setup smoothly, we have prepared detailed video tutorials. If you have any questions after watching them, please feel free to contact us for further assistance.
Quick Start Guide:
Maintenance and Care Guide:
For more detailed operating instructions or routine maintenance information, please refer to the printed user manual and quick reference card included in the box.
If you cannot locate them or need additional help, feel free to contact us.
If the above materials do not help, contact us and we'll get back to you as soon as possible.
support-us@roborock.com
We'll get back to you within 1 business day.
1-855-960-4321
Helpline hours: 24/7, US only
