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Q5 dustbin issues

Beth 248 2 0

Q5 dustbin issues

Beth 248 2 0

Brand new and will not empty, keeps saying dustbin not installed reinstall dustbin and bag and retry

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  • Pixel

    I also have this issue. I’ve replaced the chip that detects the bin/filter and also tried Roborock brand filters. Still getting the “dustbin not installed message”.

    from other posts this definitely seems to be a common problem. Can anyone suggest a way to override the sensor?

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    RR_Support
    RR_SupportStaff Member11/26/2023      07:00
    @Pixel:

    Hello, thanks for reaching out.

    We are sorry to hear that your device did not work well. 

    The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?

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