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• Comments61
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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we…

  RR_Support 11/26/2019      09:52 3.8K 61 12 12 points
• Comments1
  Views11
  Follows0
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  S4 Max offline after Internet outage

  I have had the vacuum a few weeks. We had a power outage which included my ISP. When power came back, all my wi-fi devices re-connected EXCEPT the Ro…

  ddb 08/08/2022      21:35 11 1 0 0 points
• Comments0
  Views6
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  Mechanical Replacement Parts For Roborock S5 Max

  The rotating wheel housing for the front wheel has cracked on my unit, Photo attached. Also the various gaskets and skirts on the brush mount assembl…

  Joanne 08/08/2022      19:22 6 0 0 0 points
• Comments1
  Views9
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  Dryer

  Does anyone know when the dryer is gonna be released in the US?

  Pro 08/07/2022      13:49 9 1 0 0 points
• Comments4
  Views23
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  S7 maxv ultra not cleaning carpet

  Hi, I have this one red carpet and I've just purchased the s7 maxv ultra, it's cleaning and mopping everywhere else pretty much as what defines as fi…

  Nuuk 08/02/2022      10:43 23 4 0 0 points
• Comments3
  Views25
  Follows0
  Votes1
  
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  App login problem - IOS

  Hi, I have a problem, I am trying to log in or sign up to the Roborock app but it is not working. I’ve tried using the lower case but it’s not worki…

  Chato 07/10/2022      02:05 25 3 1 1 point
• Comments17
  Views3K
  Follows1
  Votes3
  
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  how to delete a room?

  my bot got its position confused, and now there's a made-up room sticking out the side of my house that doesn't exist. how do i delete this room from…

  Spongman 01/17/2021      20:07 3K 17 3 3 points
• Comments2
  Views23
  Follows0
  Votes0
  
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  S7 MaxV MSDS

  Hi Roborock , I am sending my Roborock S7 MaxV to my mother in India and Courier is asking for MSDS. Can you please provide it? Thank you,

  Moidu_123 07/23/2022      13:46 23 2 0 0 points
• Comments1
  Views14
  Follows0
  Votes0
  
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  Transfer map from a robot to another robot

  Hi guys my old roborock s55 just died after 4 years of good work. No problem it's fair. I just buyed a s7. Is it possible to transfer map from the ol…

  Phoenixpb 07/30/2022      13:52 14 1 0 0 points
• Comments10
  Views1.4K
  Follows0
  Votes1
  
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  How to backup maps?

  Hi, I spent a bunch of time creating my map with rooms, no-go zones, invisible walls etc. How do I back it up so I can reuse the same map in case som…

  Vinay 01/08/2021      14:27 1.4K 10 1 1 point
• Comments1
  Views29
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  Votes0
  
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  Can't Divide a Room

  I can't seem to be able to setup my kitchen as a different room. It must be different because its Tile so the Mopping needs to be set for that area. …

  DaveA68 07/26/2022      20:04 29 1 0 0 points
• Comments59
  Views12K
  Follows4
  Votes10
  
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  S5 max avoid black long hair carpets

  At home we do have a long hair carpet and the S5 max stops in front and doesn't clean it at all. It seems that the robot thinks it a deep dark hole. …

  kotiks 01/22/2020      11:39 12K + 59 10 10 points
• Comments1
  Views19
  Follows0
  Votes0
  
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  Cannot connect to phone

  I can’t find answers anywhere but my Roborock isn’t even able to be connected to my phone. I tried everything and it doesn’t even get passed the firs…

  Linda 07/22/2022      20:46 19 1 0 0 points
• Comments1
  Views26
  Follows0
  Votes2
  
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  Recharging after low battery forces return to dock

  Can you set how much to recharge the battery before resuming cleaning after a low battery forces a return to the charging dock? I hear the default i…

  Map Man 07/22/2022      18:38 26 1 2 2 points
• Comments2
  Views40
  Follows0
  Votes0
  
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  S7 MaxV Fresh water capacity

  I cannot find anywhere(man eyes) the capacity of the fresh water bin on the S7 MaxV Ultra. I am guessing how much cleaning liquid to add to the fres…

  Colby.78 07/22/2022      15:55 40 2 0 0 points
• Comments1
  Views40
  Follows0
  Votes2
  
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  S7 MaxV software update

  I did a software update this morning before sending Rosie on her way. I am only commenting on the update. I now notice Rosie does not cover as thor…

  Colby.78 07/22/2022      15:24 40 1 2 2 points

 

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