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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we can. We also encourage you to share answers with other users if you know how to solve the problem…

  RR_Support 11/26/2019      09:52 1.1K 26 9 9 points
• Comments0
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  Forum readability

  Here on this forum there are words and icons above/below the text of posts shown as light grey on a white background. Totally unreadable! I do not need “assistive” or “high contrast” colors on my iPad. Grey on white is just too light. Please make …

  BitSmith 07/03/2020      14:00 2 0 0 0 points
• Comments10
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  Our 3rd Roborock S6 Exhibits Several Problems

  Our brand new Roborock S6 performed excellently for two months before experiencing constant "main brush might be blocked" errors. The second one had mapping problems. The third also has mapping problems, and in addition it keeps getting …

  Ted 06/15/2020      22:33 79 10 0 0 points
• Comments2
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  S5Max Unable to Return to Starting Position on Second Floor

  I was able to successfully map the second floor. However, the S5Max runs all over the second floor unable to find it's starting point after finishing it's cleaning rooms. Please help? Using the latest firmware available 01.08.62. I'm using the iPhon…

  Rocket 07/03/2020      07:48 11 2 0 0 points
• Comments6
  Views128
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  Roborock S5 battery level stuck

  Hello, My roborock isn't charging anymore. It doesn't show any error, but the battery level doesn't move anymore. I replaced the battery yesterday, launched a cleaning session, but still the same. The roborock is dock, no error, white blinking light…

  Robonae 04/17/2020      09:13 128 6 0 0 points
• Comments1
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  Multiple floors

  Good afternoon. I am in Argentina deciding to buy an S5 max. Does the equipment update already allow saving maps of different floors? because in my house I have 2 floors. can the robot controlled voice?? Thanks for your help in advance

  Euge 07/02/2020      14:14 22 1 0 0 points
• Comments1
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  Invisible obstacles

  Why does my S4 get trapped by obstacles that aren’t there? https://forum.roborock.com/uploads/914/6WIWUTWBB05P.jpeg

  Ken 07/02/2020      11:26 12 1 1 1 point
• Comments6
  Views132
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  2 dock chargers for 2 floors - will it work?

  Hi Support, I have a S5 Max robot, works quite well! I plan to buy another dock charger, so I don't always have to carry the charger to 2nd floor. Will this work? Can robot work with another charger?

  Danijel 06/16/2020      09:45 132 6 1 1 point
• Comments4
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  Roborock S5 offline

  My robot is offline for a while now. In the last couple weeks I tried different server locations, router reset, 8.8.8.8 as DNS und multiple resets. I can connect to the device with Mi Home after a reset. But the WiFi LED keeps flashing fast after th…

  Tim 06/30/2020      06:29 30 4 0 0 points
• Comments4
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  Buy original parts

  Hi. I am looking for original parts gor s5max..how can I buy them and the goods to be shipped to Indonesia . Thank you

  Linda 06/30/2020      14:10 31 4 0 0 points
• Comments7
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  Roborock 5 - House too big? 2400 sqf? Are you serious? Please update the firmware this is ridiculous

  Dear all, I just purchased my first roborock (version 5). I like it but it has a main issue: it cannot clean my house (2500 sqf) cause it is too BIG! The problems are: 1) it only returns to the charging station twice 2) It restarts when battery is …

  venexiano 06/23/2020      17:23 152 7 0 0 points
• Comments3
  Views56
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  Where to buy a 2nd Charging station for the S5 Max?

  I know i don't need to have a 2nd base station on another floor, but I often leave it there for a a couple of days of cleaning, so I would like to have two charging stations for convenience, But looking around on the internet, I can not find one to…

  HasslerHoff 06/26/2020      12:07 56 3 1 1 point
• Comments3
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  Roborock S5 Max keeps saying error 26

  Hi, I purchased S5 Max a couple of months ago and it was working fine until yesterday. It keeps saying ‘error 26, clean the wall sensor’. I cleaned the sensors regularly and have been cleaning it over and over again with clean cloth, cotton buds, …

  Ferds16 06/28/2020      02:23 50 3 1 1 point
• Comments1
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  Latest firmware change log

  My firmware just updated to 3.5.8_0780. What’s new? I saw some notes go by, but can’t find them again.

  BitSmith 07/01/2020      07:23 49 1 1 1 point
• Comments1
  Views13
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  Roborock S6 Internal Error

  Keep getting an internal error with reference to the left wheel. I reset to factory settings and re-updated the firmware back to the latest (01.19.98) but still getting the error. I cleaned the wheel to make sure it didn't have any debris. It will r…

  the4mula 06/30/2020      13:30 13 1 0 0 points
• Comments2
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  S5Max smart top-up not working

  Hi, I'm finding the smart top-up feature is not working. My S5 paused and returned to dock at 20%. Despite only having about a 7 square metre space to finish cleaning the S5 had to recharge to 80% before it would continue to clean the 7 square metre…

  Rocket 06/30/2020      07:33 32 2 2 2 points

 

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