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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we can. We also encourage you to share answers with other users if you know how to solve the problem…

  RR_Support 11/26/2019 09:52 208 1 9 9 points
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  vacuuming under sofa

  My new s6 skipped vacuuming under the sofa on its initial mapping run. How can I make it vacuum under my sofa (which is high enough for the s6 to get under)?

  RoboRosie 12/14/2019 22:02 4 0 0 0 points
• Comments1
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  Multiple floors for S5 (S50)

  Hi I just bought the S50 (=S5) Is there a way to make it create a map for multiple floors? I mean ground level and first floor. If not, cant be hard for the developers to program this: create aditional room on the map that you have to move the clean…

  Ddieter 12/14/2019 13:30 15 1 1 1 point
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  Map saving

  On the S50 (S5) if it has recorded the map of let's say the groudlevel floor, then I uncheck the option Map Save Mode let it clean on another floor then put it back on the groundfloor (where it recorded the map) put Map Save Mode on, does it st…

  Ddieter 12/14/2019 14:32 14 0 0 0 points
• Comments3
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  Cleaning multiple floors

  Is it possible to have the Roborock clean the upstairs during the day and moving it to the 1st floor at night? Will it map the 2 different floors on the app? Right now it's been on the 1st floor......love love love the Roborock!!

  Neverknew 12/08/2019 00:29 89 3 1 1 point
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  Which Android App to Use for December 2, 2019 S4, Mi Home or Roborock

  I bought the S4 from Amazon a couple of weeks ago, ~ December 22, 2019, and I don't know which Android app I should be using. I tried the Roborock first with limited success then Mi Home, again with limited success, and now I'm back to Roborock. I b…

  OldDude 12/14/2019 01:07 21 1 0 0 points
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  How to enable Google Assitant support for Roborock S5max ?

  I could enable Amazon Alexa to work with Roborock S5 max; please guide on enabling Google Assistant Regards Dileesh

  Dileesh 12/11/2019 19:55 27 1 0 0 points
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  Enable Alexa Skill for RoboRock

  Hi all, I got my S5 vacuum and I have the Mi Home app to run it. I wanted to enable the Alexa Skill so my wife can easily start the vacuum using Alexa. The skill installed but it directs me to a roborock site to link: oauth2.roborock.com. It s…

  Whiskers 12/11/2019 16:54 22 1 0 0 points
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  E20 Vacuum unable to communicate with Roborock App on Android phone through Hitron CGNV2

  In my first post I had a mistaken assumption. The information to follow is correct...Tech specs show my Hitron Gateway to use 2.4 GHz wi-fi. On my phone I enable location access for the Roborock app, but the app cannot find the vacuum. I can't see w…

  New Owner 12/12/2019 18:37 18 1 0 0 points
• Comments1
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  Unable to agree User Agreement / Privacy Policy

  Please help with the roborock app on android phone. My husband and I are having differents acc, my husband being the main sharing our S6 with me. His acc is working fine but mine when i try to enter in the robot is directing me to User Agreement / P…

  olgui 12/12/2019 23:24 14 1 0 0 points
• Comments3
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  Can't Communicate of 5g wi-fi

  I jus received the E20 model and started to try it out. It works well. But then I downloaded the phone app for android and found out the vacuum can only communicate with the phone using 2.4g wi-fi, but my wi-fi router/gateway only uses 5g, so I cann…

  New Owner 12/12/2019 16:08 17 3 0 0 points
• Comments1
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  E25 dead doesn’t even turn ON

  Hey Roborock, my E25 (which I loved) suddenly stopped working! I found it completely dead on his dock last night and it won’t turn ON or charge! What’s going on?! Reliability issues?!

  Alex 12/11/2019 12:56 19 1 0 0 points
• Comments2
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  Spare Parts for my S4

  How can I order a spare filter or brush for my S4? Roborock support gave me the following link, but it does not have any spare parts for the S4. https://www.amazon.com/s?me=A2NZXCP1D8DIIH&marketplaceID=ATVPDKIKX0DER

  Master AUTO 12/11/2019 14:59 18 2 0 0 points
• Comments3
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  Mop

  What is mop/gentle mode? Can robot only mop with mop mode enabled?

  Emma 11/27/2019 06:54 177 3 0 0 points
• Comments1
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  E35 won't connect to Mi app

  Hi there, I cannot get my new E35 connected in the Mi home app. I am using an Android, (Motorola G6 plus), and it always times out. I've got everything right in the list of suggestions (phone is connected to the network, 2.4ghz, etc). I have been a…

  Mel 12/11/2019 20:15 23 1 0 0 points
• Comments1
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  Could not reach a specified room

  When I try to use the mihome app to send the vacuum to clean a specific room, it initially acts like it's working, only it pauses shortly after leaving the dock, spins around and says, "Could not reach the specified room, going back to the dock…

  Prose 12/12/2019 08:48 13 1 0 0 points
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