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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we can. We also encourage you to share answers with other users if you know how to solve the problem…

  RR_Support 11/26/2019      09:52 322 2 9 9 points
• Comments3
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  Roborock S5 Max - Parts Compatibility

  Hi, I would like to know if the parts of roborock S6 are compatible with roborock S5 Max, do you have a compatibility list for the S5 Max? Where can i buy the parts for the S5 MAX, for example i cannot find the Dust Bin for the S5 Max!!! Thanks, Lu…

  Luis Silva 01/17/2020      09:45 10 3 0 0 points
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  S4 Sees drop off because of carpet pattern

  Hi. I have an S4 which is doing great, in a complex house layout. Most of the house is wood floors, except I have one modern print rug, on which the S4 routinely seems to get confused, and eventually issues a lost message. It seems to be seeing the …

  SLPMEP 01/15/2020      20:51 18 2 1 1 point
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  Cannot Edit Map, or delete map, or disable "Map saved mode (Beta)"

  Hi All, I have a S4 and I've been loving it, but today I went to a edit room definition to account for some moved furniture, and it let me just fine. However I didn't quite like the new room boundary so I went to edit again and it failed. No errors…

  Hunter 01/16/2020      01:38 18 2 1 1 point
• Comments5
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  Amazon Alexa Support for S4 and MI app

  When will this work ? I purchased S4 based on representation that Alexa voice would be available. Thank you.

  SLPMEP 01/14/2020      04:56 27 5 0 0 points
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  S5 Max on Soft Carpet

  We have a new S5 Max and soft medium-pile carpet. On the carpet, the side brush drags behind and gets tangled. Would the old style bristle side brush be better on soft carpet? Should I just remove the side brush when vacuuming my carpet?

  DanKirk 01/11/2020      07:00 71 3 0 0 points
• Comments1
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  Roborock S4 always pass one time

  Hi, I have a roborock S4 since november 2019, I realized that when I select the icon 1x, 2x or 3x the robot ignore my selection and work always in one pass mode. It's a defect of the robot or the app? Do you have my same problem? Do you know how t…

  cos75 01/14/2020      11:26 20 1 0 0 points
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  The Roborock S5 will not connect to network

  Hi! I just got my new roborock, and I want to connect it to my WIFI, but it just makes a time out... I’ve downloaded the app to both a android Phoenix at an IPad Winther the same result. Does anyone have suggestions to solve this? https://forum.robo…

  Finn 01/14/2020      19:37 28 4 0 0 points
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  Roborock iphone app "enter code"

  I've been using the MI app because I haven't been able to figure out the Roborock app. I've been trying to sign up for an account within the app but after you type in your email address there's a box that says "enter code" What's the code?

  Jrogel 01/15/2020      00:44 18 1 0 0 points
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  Multiple docking stations

  Can the S5 be used with multiple docking stations ? ie one on the upper floor & one downstairs ?

  gunnar 01/13/2020      11:06 58 1 0 0 points
• Comments1
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  S4 Side brush causing errors.

  Hi, This is my 4th Roborock vacuum. I have 3 S5's and now this new S4. The problem is straight out of the box the S4 will not operate on carpet with the side brush installed. It does circles and errors out. I removed the side brush and now all…

  Brian 01/12/2020      20:54 32 1 0 0 points
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  Roborock S5 -multifloor ?

  Are there any plans for multifloor support for the S5 ?

  gunnar 01/13/2020      07:39 96 1 1 1 point
• Comments2
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  E25 Vacuum lost WIFI connection permanently

  Hi, I have the E25 vacuum, which I loved until a few months ago. One day I noticed the vacuum was not running on the schedule I had set. I went into the app, and saw the device was showing it had lost wifi connection. I tried reconnecting to wifi an…

  CJG800 01/09/2020      13:30 23 2 0 0 points
• Comments3
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  Why no S5 support on your Roborock Phone App?

  Just got an S5 over Christmas. Overall works nicely and like. Using the Mi Home App which is ok, but enabling the save map (Beta) option has bugs and when using the zone clean messes up the map on the next clean cycle generally so had to turn …

  Blake 12/28/2019      02:25 333 3 1 1 point
• Comments3
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  S4 Error 2

  Received S4 yesterday from Amazon. Within 2 minutes of turning it on, it would give an Error 2, clean bumper error. Nothing restricting the bumper, can push it down without restriction. Start it up again, and within minutes it would do the same thin…

  S4Error 01/07/2020      19:11 30 3 0 0 points
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  Roborock e20 - tell robot to clean a specific room?

  I just recently got the Roborock e20 and really like it. I'm using the Mi Home app, and I'm wondering how I can tell it to clean a specific room (example: clean the kitchen only). I've setup different 'rooms' in the app, but I can only assign the e…

  mynameisjonas 01/07/2020      00:32 48 3 0 0 points

 

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