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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we can. We also encourage you to share answers with other users if you know how to solve the problem…

  RR_Support 11/26/2019      09:52 471 8 9 9 points
• Comments3
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  Xiaomi robovac not connecting to Mi Home App in United States

  Ok, so I purchased a Xiaomi Robovac in July 2019. I was unable to connect the vacuum to the Mi Home app, so I had to change the region. No biggie. Then I got a new phone this year and had to reconnect the vacuum. Well now, I am unable to use any reg…

  robovacperson1000 02/25/2020      01:14 19 3 0 0 points
• Comments4
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  Error 5 on original Mi Vacuum.

  Hello, I had my vacuum for 6 months but now I get an error 5 to clean the main brush every cleanup. I cleaned it all and replaced the brush but the error is still there. I have no carpet mode in my app to enable.

  JB999 02/23/2020      15:59 8 4 0 0 points
• Comments1
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  S4 offline in Roborock app

  Hello, I have had the Roborock S4 for about two months and I use the roborock app. It was working fine but lately it keeps saying off-line. When I clicked under the robot it just shows loading a map and won’t load anything so I can’t even click on …

  Stephanie 02/24/2020      18:13 17 1 0 0 points
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  Unable to see the "Agree" button on the User Agreement/Privacy Policy popup on Android

  Environment: Moto x4, Android 9 (PPWS29.69-39-6-5) App version V1.2.26 Steps to repro: install app Connect to Roborock Connect to wifi Tap on "Enter robot" Actual Results: A popup screen which starts with "Clicking the 'Agree' means…

  JackGreylock 02/21/2020      23:02 18 2 0 0 points
• Comments3
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  Map

  My S5 don’t save map anymore.  I Have already clear the cache of the app; power off the vacuum (long holding the power button); put the vacuum on the dock and wait for it turned on; open up the app again and turn on the map saving mode.  But the rob…

  Diana 02/23/2020      20:45 42 3 0 0 points
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  Hi..Is anyone else using Android having huge app stability/crashes when using Roborock app ?

  My app crashes all the time. I've cleared cache, cleared data, uninstalled, rebooted, reset, restarted many times, and no matter what i do the app is just about unusable. Support will reply w/1 or 2 questions, but never follows up after that. If usi…

  SLPMEP 02/23/2020      02:25 23 2 0 0 points
• Comments10
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  Roborock s6 Device Offline

  Hello, I have a problem with the roborock s6 where after it is inactive for a day, the device gives an error as i proceed to load the map saying: Device Offline. My solution to this is resetting the network and reconnecting again, but it is ineffici…

  benson 01/07/2020      03:45 331 10 0 0 points
• Comments2
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  Connection timed-out

  I recently bought a Roborock S5 after an extensive research on Robot vacuum cleaners. I am happy with my decision. I am facing an issue now. I was able to access my robot from my iPhone till today morning. However after some time I lost the connecti…

  Saleem 02/19/2020      10:26 33 2 0 0 points
• Comments8
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  Error 5 "Main Brush might be blocked

  I have had S6 for 3 days, Won't complete 1 run without brush error, We have new carpet, meduim pile, not shag or xtra deep. Brush is brand new no hair, I really like this bot and hate to return it, From what I can tell from google lots people have …

  Tomw8073 01/31/2020      02:57 87 8 0 0 points
• Comments4
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  Zone cleaning in S5

  Hi, I have 2 queries In the absence of selective room cleaning, I am trying to do zone cleaning. If I create multiple zones to clean (I guess maximum allowed is 7 zones), how will I set the order of cleaning? The Roborock is trying to climb on some …

  Saleem 02/10/2020      11:07 165 4 0 0 points
• Comments2
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  multifloor s6

  my wife enjoy new S6, great help and a lot of newest technologies inside a machine! We would like to know how to manage the maps -especially how to store the maps wich I WANT TO SAVE! there are 3 maps which current map is the same as last backup AND…

  krbo 02/18/2020      09:37 71 2 0 0 points
• Comments2
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  Allow battery to drain past 20%

  Hi all, I recently got my s5 Max after extensive testing against Roomba i7+ and Shark IQ. Very happy with it. I am using the workaround many have mentioned to have it clean my 2nd floor. My issue is it drains to 20% battery life just short of fin…

  Prozaakk 02/18/2020      17:13 64 2 0 0 points
• Comments7
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  S5 max avoid black long hair carpets

  At home we do have a long hair carpet and the S5 max stops in front and doesn't clean it at all. It seems that the robot thinks it a deep dark hole. Will be a software update available in the future to solve this annoying issue? I don't want to repl…

  kotiks 01/22/2020      11:39 152 7 1 1 point
• Comments6
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  Roborock S5 MAX not showing through mi home in Google Assistant.

  Hi. I just purchased an S5 MAX Robot vacuum and everything is working fine execpt for one thing. I am not able to add the vacuum to Google Home assistant. The "mi home" is added just fine to Google Home and my other Xiaomi devices in the m…

  jaredanz 02/17/2020      10:59 80 6 0 0 points

 

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