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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we can. We also encourage you to share answers with other users if you know how to solve the problem…

  RR_Support 11/26/2019      09:52 571 8 9 9 points
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  Receiving Many Errors That Main Brush Might Be Blocked

  For the first two months our Roborock S6 worked fine, but starting a few weeks ago it began stopping in the middle of vacuuming rugs with the same error message: "Main brush might be blocked. Remove and clean it." The first few times I di…

  Ted 04/01/2020      20:27 3 0 0 0 points
• Comments4
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  [S5 Max] Cleaning room more than once

  Hi, I have S5 Max for about a week, it does a great job, just the problem of black carpet is my pain, but it has separate thread... https://forum.roborock.com/uploads/476/RBCGWRM78BYU.jpg Today I noticed change in application. I use iOS Roborock ap…

  Auslander 03/25/2020      17:25 58 4 0 0 points
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  Roborock S50 : mapping issue... lost on floor

  Hello, I have 2 vacuum robots at home (Roborock S5 and an Original Xiaomi Mi Robot Vacuum). The Xiaomi works great but the roborock makes strange and random runs. I tried to move its base several times to see if it changes but without any noticeable…

  Lerig 03/30/2020      09:16 38 2 0 0 points
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  Cleaning products for moping

  Hello. Is it ok to put cleaning products with the water inside the tank for moping? Thanks a lot

  Lorena BB 03/26/2020      11:36 86 4 0 0 points
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  Roborock 5S

  After the last (march 2020) update I have NO virtual walls anymore !!!

  Beunaa 03/26/2020      08:56 92 2 0 0 points
• Comments1
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  Main brush is really noisy

  Hi After replacing main brush, the operation started to be very noisy. How can I fix this?

  MA 03/28/2020      13:10 28 1 0 0 points
• Comments1
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  Roborock s5max threshold

  I am thinking about buying a s5max. I live in a single storey house but have a threshold for my kitchen that is 4cm high. I understand the roborock s5max cannot go over, and also does not support multimaps. I don't mind carrying the robot into the k…

  suiet 03/27/2020      01:05 38 1 0 0 points
• Comments14
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  Xiaomi robovac not connecting to Mi Home App in United States

  Ok, so I purchased a Xiaomi Robovac in July 2019. I was unable to connect the vacuum to the Mi Home app, so I had to change the region. No biggie. Then I got a new phone this year and had to reconnect the vacuum. Well now, I am unable to use any reg…

  robovacperson1000 02/25/2020      01:14 160 14 0 0 points
• Comments6
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  Accessories for S5 Max?

  I got my S5 Max last week, and noticed the S5 and the S5 Max have different water tanks/systems for the mop. The Accessory Kit for the S5 has 'water filters' (little grey circular parts). It looks like the S5Max doesnt use that anymore... Can anyone…

  Rush 12/04/2019      16:35 878 6 0 0 points
• Comments12
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  S5 max avoid black long hair carpets

  At home we do have a long hair carpet and the S5 max stops in front and doesn't clean it at all. It seems that the robot thinks it a deep dark hole. Will be a software update available in the future to solve this annoying issue? I don't want to repl…

  kotiks 01/22/2020      11:39 257 12 1 1 point
• Comments1
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  RoboRock S5 Mop Mode gone after update

  After the latest firmware or recent software update the mop mode is gone or I can't find it. I tried it on "quiet" mode but It doesn't do the same pattern and didn't do as good of a job IMO.

  Jaredb03 03/25/2020      18:56 90 1 0 0 points
• Comments3
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  Room inaccessible

  My S6 has created a map of my flat. During the night I have asked it to clean the living room. Beteeen the living room an the bedroom there is a door which I keep closed while cleaning. During the day it is schefuled to clean the bedroom. The door i…

  Tore 03/23/2020      13:42 60 3 0 0 points
• Comments4
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  Automation

  Roborock works in the mi Home ecosystem. The application makes it possible to connect multiple devices by means of automation. I would like to connect the 6-key switch with the roborock vacuum cleaner to control the cleaning of individual rooms. key…

  Epsylon 03/19/2020      15:22 40 4 0 0 points
• Comments6
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  S5 Max support for 2 floors?

  What is the best way to clean 2 floors? Should I carry only robot upstairs? Or do I have to carry the dock too? What about maps? There are 3 maps, which one do I select for upstairs? And the main question: is multi floor really supported as adver…

  Danijel 01/02/2020      12:52 1.3K 6 0 0 points
• Comments8
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  Times of Mi Home Timer Settings Change At Daylight Savings Time

  I have a couple timers set up for my S6, one at 1 AM and the other at 3:30 PM. When Daylight Savings Time began yesterday the Mi Home app changed the times to 2 PM and 4:30 PM. Timer times should not change.

  Ted 03/09/2020      20:58 77 8 0 0 points

 

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