Support

 

Start a topic

Discussion List

• Comments39
  Views1.8K
  Follows6
  Votes11
  
  Support

  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we…

  RR_Support 11/26/2019      09:52 1.8K 39 11 11 points
• Comments0
  Views22
  Follows0
  Votes0
  
  Support

  Returning to the dock when there is no dock on that level

  I'm amazed at how intelligent the robot is .. most of the time. But the multiple maps functionality needs some work. For example, why would the robot…

  TallerGal 11/28/2020      23:22 22 0 0 0 points
• Comments1
  Views50
  Follows0
  Votes0
  
  Support

  Side Brush & Medium to Thick Pile Carpet Suggestion:

  PLEASE! I have an E4 and I am actually very surprised by and happy about the cleaning it can do on my carpet. However - the side brush/sweeper twists…

  883 11/01/2020      01:31 50 1 0 0 points
• Comments2
  Views36
  Follows0
  Votes0
  
  Support

  roborock s5 max battery drain

  Hello! was using miHome app and my s5max had no issues with cleaning, recieved messages when it got stuck. now started to use roborock app and it doe…

  Roman_ee 11/26/2020      17:07 36 2 0 0 points
• Comments0
  Views33
  Follows0
  Votes0
  
  Support

  S6 MaxV seems confused with latest firmware

  Hi, ive had the S6 MaxV for around 8 months now, and I’m very happy with it! It saved us for a lot of cat hair and litter sand all over the house and…

  Kenneth 11/28/2020      12:37 33 0 0 0 points
• Comments4
  Views88
  Follows0
  Votes1
  
  Support

  S6 Maxv Main Brush Not Spinning on Carpet

  I have a brand new s6 Maxv and loved it for 2 days, not the main brush will not spin on carpet. I have a S5 that has no issues on the same carpet, b…

  jbrown705 11/19/2020      04:02 88 4 1 1 point
• Comments8
  Views189
  Follows0
  Votes1
  
  Support

  Brush stops on carpet but runs on hardwood floors?

  New owner of an S5 Max here and I've been generally happy. However, I've read in online forums complaints about the rotating brush on Roborock vacuum…

  TallerGal 10/19/2020      19:10 189 8 1 1 point
• Comments0
  Views15
  Follows0
  Votes0
  
  Support

  S6 Error 118 Right ODO

  I got S6 Roborock since January 2020 and it just stopped working today with Error 118 Right ODO. Followed the instruction to reset and done so severa…

  BK 11/28/2020      04:15 15 0 0 0 points
• Comments0
  Views20
  Follows0
  Votes0
  
  Support

  Side Brush won't work (error 17)

  Hello, I just picked up a Roborock S5 Max yesterday and today, on it's maiden voyage, the side brush stopped working!! It called out Error 17 and tro…

  MattV 11/27/2020      22:40 20 0 0 0 points
• Comments11
  Views763
  Follows0
  Votes0
  
  Support

  Firmware update problem

  Hi, Please help revert to the previous firmware As the newest firmware has problem. The robo for s5 max only clean an area for long time https://foru…

  Harry 09/20/2020      06:20 763 11 0 0 points
• Comments1
  Views45
  Follows0
  Votes0
  
  Support

  S5 Max map issues

  I started using s5 max three weeks ago and I face the map issue twice. The position/angle of the map just shifted and I have to draw the whole thing …

  SSW 11/27/2020      01:20 45 1 0 0 points
• Comments19
  Views270
  Follows0
  Votes0
  
  Support

  Can no longer change maps from main screen; Maps often fail to load in Map Manage

  I've been using my S5 Max for over a month, and have had four maps defined. In the last few days, the option to change maps from the main screen has …

  TallerGal 11/17/2020      15:40 270 19 0 0 points
• Comments1
  Views36
  Follows0
  Votes0
  
  Support

  Main brush and side brush can't run

  I have bought Roborock S5 max since April 2020. Yesterday after cleaned one room, I have problem Main brush and side brush can't run. Clean/laser hea…

  Sun 11/25/2020      04:32 36 1 0 0 points
• Comments1
  Views29
  Follows0
  Votes0
  
  Support

  Wheel tracks

  I own a Roborock S5 max and when wiping, a trace of the outer wheels can be seen. I wipe the wheels before mopping. What is causing it? I thought the…

  Digi 11/25/2020      14:33 29 1 0 0 points
• Comments1
  Views42
  Follows0
  Votes0
  
  Support

  Future auto disposal bin will work with the S6MaxV?

  If Roborock creates an auto disposal bin in the future, would it work with the S6MaxV? In other words, does S6MaxV requires hardware modifications to…

  Deam 11/23/2020      19:01 42 1 0 0 points
• Comments4
  Views77
  Follows0
  Votes0
  
  Support

  Incomplete Rooms

  https://forum.roborock.com/uploads/916/OAN5FL28AMTP.jpg https://forum.roborock.com/uploads/748/XI09UYZB0KUF.jpg Hi. I have a S6 Pure cleaner in offic…

  Qala 11/19/2020      18:38 77 4 0 0 points

 

Start a topic