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• Comments37
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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we…

  RR_Support 11/26/2019      09:52 1.5K 37 10 10 points
• Comments1
  Views2
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  roborock s5 : seems to be confused about where it is currently.

  Usually hasn't had issues cleaning. While on a cleaning run, it got stuck in a roll of paper. I stopped and restarted after taking the paper out. How…

  vasper 09/20/2020      23:49 2 1 0 0 points
• Comments2
  Views57
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  Direct Suction (no brush roll)

  I have some delicate carpets. I turned off carpet more. Is it possible to turn off brush roll? Is it OK to take the brush roll out and use unit like…

  BZ101 08/24/2020      00:05 57 2 1 1 point
• Comments0
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  GENTLE MODE MUST RETURN S5MAX & MUST BE IN CUSTOMIZE OPTIONS OR S5MAX DAMAGES HANDMADE CARPETS

  Hi we are generally happy with S5MAX BUT It damages valuable hand made carpets even in night mode. Since gentle mode has been removed we can not use …

  TYPearl 09/20/2020      21:53 3 0 0 0 points
• Comments2
  Views42
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  "Gentle" Mode Missing

  Has the "Gentle" mode been removed? After the recent app update, the "Gentle" mode is no where to be found...

  maxlaw01 09/14/2020      01:04 42 2 0 0 points
• Comments0
  Views6
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  Bettery % incorrect

  Hi! My robot is walking on / off the dock and reporting charging error. I replaced battery with no success, Cleande robot and charger. Got 4v with no…

  Chribba_021 09/20/2020      18:46 6 0 0 0 points
• Comments2
  Views78
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  No go zone - S55

  Hello. I have Roborosk S55 and I am very satisfied user. However, when it comes to using "No go zones", i keep experiencing difficulties. S…

  zeljka 05/14/2020      12:22 78 2 0 0 points
• Comments1
  Views22
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  Firmware update problem

  Hi, Please help revert to the previous firmware As the newest firmware has problem. The robo for s5 max only clean an area for long time https://foru…

  Harry 09/20/2020      06:20 22 1 0 0 points
• Comments4
  Views91
  Follows0
  Votes1
  
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  Roborock S4 Firmware

  Hi, My Roborock S4 shows V01.03.28 as the latest firmware since a couple of months. To me it is a bit suspicious as there were firmware updates more …

  Chriz 09/14/2020      10:33 91 4 1 1 point
• Comments5
  Views69
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  Roborock S5 Max Battery drops to zero instantly when I press clean button

  Good day, I received my brand new roborock S5 Max connected to the app and updated to the latest firmware. However, I charge the vacuum 100% and when…

  Marga 09/12/2020      15:39 69 5 0 0 points
• Comments7
  Views49
  Follows0
  Votes1
  
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  Add Device in Mi Home for Robot Vacuum Model sdjqr02rr

  I am not being able do connect with my Robot Vacuum in Mi Home app (Android). The automatic scan does not find the device. One thing is that doesn't …

  RobotBrasil 08/30/2020      14:40 49 7 1 1 point
• Comments3
  Views28
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  The Seller’s Warranty

  I bought Roborock S55 from AliExpress in February this year. The offer included 3-year warranty. After 3 months my Roborock just stopped working (on/…

  Dom 09/17/2020      10:15 28 3 0 0 points
• Comments11
  Views65
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  Votes1
  
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  Roborock S4 - almost useless on carpets. Please help!

  Just replaced my Eufy G30 by Roborock S4 because of greater suction and sophisticated mapping. Did this even against advice from some reviews, online…

  Klopus 09/08/2020      21:36 65 11 1 1 point
• Comments12
  Views965
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  Cleaning under couch?

  My S5 used to always clean under couches at first, but recently it stops doing so. There is definitely enough room under the couch for the vacuum. A…

  RVD26 02/08/2020      18:03 965 12 1 1 point
• Comments1
  Views34
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  Unintentional grey areas

  House was initially mapped with bedroom doors closed and now those rooms all show as grey so I can't schedule cleans for them . Also certain areas of…

  CMC 09/13/2020      06:26 34 1 0 0 points
• Comments1
  Views37
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  Unable to add S5 Max into Xiami App

  Any idea how to add S5 max into Xiami App. I already tried multiple times but it not detect the S5 Max. I also tried to add manually whereby connect …

  Romeo 09/13/2020      05:40 37 1 0 0 points

 

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