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• Comments81
  Views6.7K
  Follows8
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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we…

  RR_Support 11/26/2019      09:52 6.7K 81 16 16 points
• Comments13
  Views2.4K
  Follows0
  Votes1
  
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  S7+ making wheel marks on hardwood floors

  We have had our S7+ for a few months and have had to stop using it due to the machine leaving wheel marks on the hardwood flows that do not come up w…

  Jeff 02/22/2022      00:33 2.4K 13 1 1 point
• Comments2
  Views839
  Follows0
  Votes1
  
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  S8 Ultra - Can’t divide rooms?

  Hi I’ve deleted the app, reset cache, attempted different pints to divide rooms and more. Nothing allows me to divide my house. Firmware is also u…

  robocrash 05/06/2023      00:31 839 2 1 1 point
• Comments2
  Views911
  Follows0
  Votes1
  
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  S7 15 months old won't connect with new 5G phone or home network

  S7 15 months old won't connect with new 5G phone or home network  CE 10/19/2023    17:23 1 0 0 Is there any way I can update my Roborock other than…

  CE 10/19/2023      21:25 911 2 1 1 point
• Comments10
  Views1.3K
  Follows1
  Votes2
  
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  Close your business ..very very very disappointed with roborock customer service

  I bought my roborock in July 2020 and I had warranty until July 2021. I had problems in Dec 2020 and I tried to reach out to the customer service via…

  Sahi 02/17/2022      00:12 1.3K 10 2 2 points
• Comments8
  Views15.8K
  Follows0
  Votes1
  
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  Different room colors

  Forgive me if this is stated somewhere (I couldn't find it) I just got and setup/ran my S6. It was amazing and mapped our first floor, the majority…

  EAK 02/27/2020      18:11 15.8K + 8 1 1 point
• Comments5
  Views1.6K
  Follows1
  Votes2
  
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  Q revo

  I have bought additional mop pads, (Roborock brand), I mop with high setting, on vinyl flooring. When using brand new mop head, when mopping entire a…

  MDAVIS!! 11/15/2023      14:56 1.6K 5 2 2 points
• Comments8
  Views919
  Follows0
  Votes0
  
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  Erratic behavior!

  I have owned my S4 for 6 months now with no problems till now. For some reason I always get the code that the robot is blocked when it isn't. Now it …

  MrBuster 08/27/2020      14:05 919 8 0 0 points
• Comments22
  Views838
  Follows0
  Votes0
  
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  Roborock S8 Pro Ultra

  The app does not have S8pro ultra, how can I download an update app. My phone is SS S22 Ultra

  Dragon 03/13/2023      01:16 838 22 0 0 points
• Comments4
  Views10.5K
  Follows0
  Votes1
  
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  Unable to connect to device wifi

  I purchased a new Q Revo earlier in the week - its a great unit but having a problem with it. I initially had it set up with the MiHome app but wa…

  mice 11/24/2023      03:32 10.5K + 4 1 1 point
• Comments3
  Views1.1K
  Follows0
  Votes2
  
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  S4 Sees drop off because of carpet pattern

  Hi. I have an S4 which is doing great, in a complex house layout. Most of the house is wood floors, except I have one modern print rug, on which the …

  SLPMEP 01/15/2020      20:51 1.1K 3 2 2 points
• Comments8
  Views1.4K
  Follows0
  Votes0
  
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  Internal error

  Hello, I have a Roborock S5 robot vacuum - and it keeps coming up with an internal error - the message on the app says Error: 118 Right ODO error. …

  PJH 11/17/2023      11:25 1.4K 8 0 0 points
• Comments3
  Views425
  Follows0
  Votes0
  
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  Loading Map - Network Slow. Please Wait

  As of 10/23/2024 around 9:30am PST I noticed the maps aren't loading on either of my Roborock Q Revo's. Anyone else having this issue?

  Axsdenied 10/23/2023      16:53 425 3 0 0 points
• Comments4
  Views431
  Follows0
  Votes0
  
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  Invisible wall?

  ok, so I’m sure there’s an easy solution, but I can’t for the life of me figure out how to install an invisible wall and my vacuum keeps getting stuc…

  Kellie 01/03/2020      17:58 431 4 0 0 points
• Comments4
  Views859
  Follows0
  Votes0
  
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  First charging

  Hai I had trouble first charging up the power in the dock for a roborock s8 pro ultra type, https://forum.roborock.com/uploads/976/3WBRB9VN4NUJ.jpg …

  Furqon 08/16/2023      11:03 859 4 0 0 points
• Comments8
  Views385
  Follows0
  Votes0
  
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  Deadspot in a Room

  Dear all, my new R7 leaves always a dead spot in a room where is just a plane floor with nothing but a mirror in the south of the pic. Maybe someone …

  Fabi682 11/05/2022      10:21 385 8 0 0 points