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S7+ making wheel marks on hardwood floors

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Jeff 867 9 0
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S7+ making wheel marks on hardwood floors

Jeff 867 9 0

We have had our S7+ for a few months and have had to stop using it due to the machine leaving wheel marks on the hardwood flows that do not come up with general cleaning. They are most noticeable in the 3-4 feet in front of the charging base, however we do see them in other parts of our house. What can we do to resolve this issue? We would love to be able to restart our daily cleaning.

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    Could you please double check if the main brush cover is well installed or not?

    There are 4 tabs on the main brush cover. They should be inserted into the 4 corresponding slots on the main brush housing. See the video below:

    https://drive.google.com/file/d/1kyL_EryXomYEeF_f5-9ldbNvn-qOg6Dm/view?usp=sharing

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    rumbleguy
    rumbleguy05/25/2022      11:02
    @RR_Support:

    I have the same problem. I have the S7 running for a week now and I already see marks of the rubber wheels on the hardwood floor along the cleaning pattern. No scratches from the brush cover, only from the wheels. Because of this I cannot use the machine and think about returning it.

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    RR_Support
    RR_SupportStaff Member05/26/2022      04:07
    @rumbleguy:

    Hi, we feel sorry for the inconvenience caused. Normally the mop behind the robot can remove the marks left by the wheels in its front. It's quite odd that the robot would leave the marks on floor. In this case, would you please reach out to support@roborock.com and provide us with close pictures to show the wheel marks?

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    XcIt3
    XcIt302/27/2023      21:34
    @RR_Support:

    I think the marks are from the Main Brush Cover and the black rubber things. Here are removed because i have ordered a new one(which has the same problem) and I'm trying different things with the old one. Any suggestions will be greatly appreciated.


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