Internal error

Internal error

Hello, I have a Roborock S5 robot vacuum - and it keeps coming up with an internal error - the message on the app says Error: 118 Right ODO error. I have rebooted the system twice, and also done a factory reset - but it's still happening. Please advise what I should try next

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  • Hi,


    Thanks for reaching out.

    We are sorry to hear that your device did not work well. Please try the following:

    If the internal error is related to the short or open circuit of the wheel or ODO error, like error 105, 106, 107, 108 or 116,

    please try the method below:

    1. Put the device on the ground, push it aggressively forward&backward for around 10 sec (like using an eraser). You can push it with some force like in the video below:

    https://youtu.be/MiBkw_lcTF8

    2. When you feel there's less resistance in the wheels, start cleaning again to see if it works.


    Notice:

    Manually pushing the device would cause an overheat of the motor. If the resistance is still high after erasing the wheel for 10 seconds, please wait for a while until the motor cools down, and then try it again.


    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

    Like0
    thomasfrank
    thomasfrank03/04/2024      09:14
    @RR_Support:

    I suggest cleaning the right wheel, checking for damage, resetting fnf calibration, and updating firmware.

    Like0
    Sanremo
    Sanremo05/15/2024      08:11
    @RR_Support:

    I've noticed some users are experiencing an "Internal error" while trying to play our online games. We're currently investigating this issue and working on a solution. In the meantime, here are a few steps you can try that might help:

    Clear your browser cache and cookies. Sometimes, outdated or corrupted data can cause issues.

    Try a different browser. If you're using Chrome, try switching to Firefox or Edge and see if the problem persists.

    Update your browser to the latest version.

    Disable browser extensions. Some extensions can interfere with online games. Try disabling them and see if that resolves the issue.

    Check your internet connection to ensure it's stable.

    If none of these steps work, please provide us with more details, such as the specific game you were playing, the browser and version you're using, and any error messages you received. This information will help us diagnose and fix the problem more quickly.

    Like0
    CollinFord
    CollinFord05/22/2024      08:09
    @RR_Support:

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    Like0
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