Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Hi,
Thanks for reaching out.
We are sorry to hear that your device did not work well. Please try the following:
If the internal error is related to the short or open circuit of the wheel or ODO error, like error 105, 106, 107, 108 or 116,
please try the method below:
1. Put the device on the ground, push it aggressively forward&backward for around 10 sec (like using an eraser). You can push it with some force like in the video below:
https://youtu.be/MiBkw_lcTF8
2. When you feel there's less resistance in the wheels, start cleaning again to see if it works.
Notice:
Manually pushing the device would cause an overheat of the motor. If the resistance is still high after erasing the wheel for 10 seconds, please wait for a while until the motor cools down, and then try it again.
If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?
I suggest cleaning the right wheel, checking for damage, resetting fnf calibration, and updating firmware.
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And hey, if none of these fixes do the trick, don't sweat it! Just shoot us over some more info, like which game you were playing, what browser you're using, and any error messages you're seeing. We'll get to the bottom of this together! Thanks for your patience, you're awesome!
Hello,
I understand how frustrating it can be when your Roborock S5 robot vacuum encounters an error. The Error: 118 Right ODO error typically indicates an issue with the right optical odometer sensor. Here are a few steps you can try next:
1. Clean the Sensors: Dust and debris can interfere with the sensors. Carefully clean the right optical odometer sensor and the surrounding areas using a soft cloth or compressed air.
2. Check for Obstructions: Ensure there are no obstructions or debris in the wheels and sensors that might be causing the error.
3. Update Firmware: Make sure your Roborock S5 is running the latest firmware. Sometimes, errors can be resolved with software updates.
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4. Contact Support: If the problem persists after cleaning and updating, it might be a hardware issue. Contact Roborock customer support for further assistance or to inquire about repair options.
Hopefully, one of these steps will help resolve the issue. Good luck!