Internal error

Internal error

Hello, I have a Roborock S5 robot vacuum - and it keeps coming up with an internal error - the message on the app says Error: 118 Right ODO error. I have rebooted the system twice, and also done a factory reset - but it's still happening. Please advise what I should try next

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  • Hi,

    Thanks for reaching out.

    We are sorry to hear that your device did not work well. Please try the following:

    If the internal error is related to the short or open circuit of the wheel or ODO error, like error 105, 106, 107, 108 or 116,

    please try the method below:

    1. Put the device on the ground, push it aggressively forward&backward for around 10 sec (like using an eraser). You can push it with some force like in the video below:

    2. When you feel there's less resistance in the wheels, start cleaning again to see if it works.


    Manually pushing the device would cause an overheat of the motor. If the resistance is still high after erasing the wheel for 10 seconds, please wait for a while until the motor cools down, and then try it again.

    If the issue persists, would you please reach out to our support team at you are in EU, contact so that we can better assist?

    thomasfrank03/04/2024      09:14

    I suggest cleaning the right wheel, checking for damage, resetting fnf calibration, and updating firmware.

    Sanremo05/15/2024      08:11

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