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Close your business ..very very very disappointed with roborock customer service

Sahi 1441 7 3

Close your business ..very very very disappointed with roborock customer service

Sahi 1441 7 3

I bought my roborock in July 2020 and I had warranty until July 2021. I had problems in Dec 2020 and I tried to reach out to the customer service via emails and phone and didnt receive much help.

I started trying again in dec 2021 and there were few emails that went back and forth at the beginning and then I was ghosted.

And TODAY , i called the customer service again and Adam picked up the call. He told me that the first time i reached out to them was in 2021 so warranty is not covered. Then i told him that its not true and told him about past emails. He then saw them. He was still adamant that i have to pay for my repair.. i tried talking when he was saying something and he said " you are cutting me off, SO STOP" ... i was done by this point .. i wanted to tell him that he doesnt have to explain anymore and I am willing to trash my roborock ... so I went Adam, Adam, Adam ... guess what he did ... he screamed at me " YOU ARE CUTTING ME OFF. .... BYE" and hung up the phone.

The worst customer service I have ever seen. You cannot continue with these kind of people and service in your business.

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  • RR_SupportStaff Member

    Hi,

    Thanks for your kindly feedback. We apologize for all the inconvenience you've been through. We've reported the issue to our support team, and they are looking into the case right now.

    Please wait for the response from our support team and they will provide you with a quick and appropriate solution.

    We apologize again for the inconvinience caused and thanks for being a valued customer.

    Best regards.

    Like0
    Reply
    taylorcurran
    taylorcurran05/15/2024      09:35
    @MichaelHood:

    You could also consider leaving a detailed iq test review of your experience online, which may help warn others and put pressure on the company to make changes.

    Like1
    Reply
    glennyk
    glennyk05/23/2024      04:07
    @AntonioRicca:

    I can only dream about opening my own business and now I work as a freelancer. I thought for a long time about how I could create various freelance proposals for my potential customers and found a useful article https://www.prrcomputers.com/blog/what-is-a-freelance-proposal/ with freelance proposal templates. This really helped me a lot and now I know how to properly approach creating attractive freelance offers for my clients.

    Like0
    Reply
    AntonioRicca
    AntonioRicca05/23/2024      11:34
    @glennyk:

    It is very important to enlist the support of specialists so that the business runs smoothly without failures. Thanks to managed it services menominee we succeeded. Our database and system are in good hands. We no longer face with hacker attacks and system failures.

    Like0
    Reply
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