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Roborock S7 keeps rebooting instead of taking command

B8B2gether888 279 1 0

Roborock S7 keeps rebooting instead of taking command

B8B2gether888 279 1 0

It lost connection so I reconnected it to the wifi. I have it connected to my Alexa but the app states that "Power is Off." When I turn it back on, it immediately turns back off and Roborock does the little reboot chime/music with blue lights and then says "Charging." I rebooted it, losing all my content, maps, and schedules but it is doing the same thing, the little chime with blue lights and says "Charging." So it connects to the apps but that is it I cannot do anything else, telling it to clean or move anywhere. What do I need to do?

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  • RR_SupportStaff Member

    Hello, thanks for reaching out.

    According to the desciption, there may be something wrong with the device, (battery or the fan).

    Would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist? Pls provide the purchase info and SN as well.

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