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Roborock S8 Pro Ultra dustbin not installed error

Robofan 738 1 0

Roborock S8 Pro Ultra dustbin not installed error

Robofan 738 1 0

I bought a new Roborock S8 Pro Ultra from Best Buy just a few days ago. I keep getting the error message “dustbin not installed,  reinstall dustbin with bag and retry” when trying to empty the dustbin. When I take out the dustbin or put it in, it does say it's been removed / installed. I tried updating the latest firmware and restarting the Roborock, but still getting the same error.

Should I just take it back to Best Buy and exchange for a new one?

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  • RR_SupportStaff Member

    Hello, thanks for reaching out. We are sorry to hear that your device did not work well. 

    The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?

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