Q5 makes rattling soundsusglass11/25/2023 14:55 203 1 0

susglass

We had to replace the beater bar, but now that we have, the roborock makes a rattling sound. it works great, but we have tried to figure out where the sound is coming from.

RR_Support

Hello, thanks for reaching out.

We are sorry to hear that your device did not work well.

Could you please double check if the main brush cover is well installed or not? See attached picture.

There are 4 tabs on the main brush cover. They should be inserted into the 4 corresponding slots on the main brush housing. See the video below:

https://drive.google.com/file/d/1kyL_EryXomYEeF_f5-9ldbNvn-qOg6Dm/view?usp=sharing

If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist? "