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error 11 wont go away

Richard 1048 1 0

error 11 wont go away

Richard 1048 1 0

got s5 new from amazon. after using for 3 days, error 11 strong magnetic fields shows up and the bot is no longer working. try to do factory reset which is no way to be found on the support site and working on it for 2 hours i finally give up. i would keep the product if someone can help me figure this out, otherwise its going back. will post review at amazon as well

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  • RR_SupportStaff Member

    We are sorry for the trouble you are facing. Does robot report error 11 no matter where it goes? Could you please contact our support email: support@roborock.com? We will provide proper solution once the problem confirmed.

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