Why is filter blocked/wet all the time?

zootsuiter · 12/06/2023 16:42

I have a Roborock S7. Every time I use it, it says "filter is wet or blocked" even when I've just put in a new filter. How do I stop that? Is it really blocked or is this just a case of a too sensitive sensor?

RR_Support · 12/25/2023 05:07

Hello,

Thanks for reaching out.

You could try the methods below.

1. Empty the dust bin. Clean the filter and dry it outside in the sunshine for at least 12 hours.

2. Replace the filter with a brand new one. Then please reboot your device to see if the error will go away (take the robot off the dock, then long press the power button to switch it off and then press the same button to turn it back on).

3. Please send us some pictures to show both sides of your filter.

4. Change the cleaning mode to balance/normal and see if the issue persists.

5. Try to upgrade the firmware version of your robot.

6. Clap the fan slightly like the video below. https://drive.google.com/open?id=17mOVnVn7aNj_k2IRSDsfvd5WwSrluSg-

7. Please use compressed air or a hairdryer to clean the fan intake area. You need to take out the dustbin first and the fan intake is at the left or the backend area. see attached picture

Why is filter blocked/wet all the time?

Why is filter blocked/wet all the time?

Howdy, Stranger!