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Boot Failure - Repeatedly

NCJ 1946 1 0

Boot Failure - Repeatedly

NCJ 1946 1 0

i have had the S5 for less than one month. Has worked great until it started saying something like “boot failure, it will take 5 minutes, please be patient.” It started doing this on its own over night and did it over and over. I have tried to hard factory reset and nothing. The machine has also been cleaned. There are no lights on the vacuum and I am unable to reset WiFi or factory reset. Will just try and keep saying there is a boot failure. It is also overly warm around the power buttons and front sensor. Very disappointed being less than a month old.

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  • RR_SupportStaff Member

    We are sorry for the trouble you are facing.

    Did you try to turn off robot by pressing the power button for 3-5s when robot is not on the dock ?

    If still the same, could you please contact support via email: support@roborock.com? If you have sent email already, we will reply to you as soon as possible. Hope you could understand and wait with patience. 

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