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S5 Max on Soft Carpet

S5 Max on Soft Carpet

We have a new S5 Max and soft medium-pile carpet. On the carpet, the side brush drags behind and gets tangled. Would the old style bristle side brush be better on soft carpet? Should I just remove the side brush when vacuuming my carpet?

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  • This sounds similar to the issue I'm having with my new S4.

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    RR_Support
    RR_SupportStaff Member01/15/2020      03:13
    @Brian:

    Could you please contact our support via email : support@roborock.com ?

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  • We are sorry for the trouble you are facing.

    Bristle side brush may be better on carpet, While could you please send us a picture of your carpet? You could also contact us via email: support@roborock.com

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    DanKirk
    DanKirk01/18/2020      03:44
    @RR_Support:

    Hello, what address should I send a picture of the carpet to?

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    DanKirk
    DanKirk01/18/2020      22:07
    @RR_Support:

    FYI, I ordered the bristle side brush and tried it today. It still twists up and gets tangled in my carpet. It seems my only solution is to remove the side brush when vacuuming the carpet.

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    DanKirk
    DanKirk01/18/2020      22:11
    @RR_Support:


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