Hi, our Roborock S5 has started saying error 1 Laser Distance Sensor, please toggle laser head. Per the information on the roborock FAQ, I removed the laser head cover and ensured that the sensor can freely move by hand, but when I try and start the vacuum, it doesn't rotate the laser sensor head and results in error 1 again. What can/should I do? Any help would be much appreciated. Thank you.
We are sorry for the trouble you are facing.
There is something wrong with laser head. Could you pleases contact support via email: support@roborock.com?