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New E20 WiFi

Joe 288 2 0

New E20 WiFi

Joe 288 2 0

First let me say I have had the E20 for several weeks and it has been running great including the WiFi connection via my iPhone 6S. My modem died a few days ago and I replaced it with an Arris SBG8300. Since then I have not been able to get the E20 to connect to the net. I have followed the instructions and my phone links up to the E20 via the app. I get an check on Device connected and Message sent to device, however, I am timing out on the Connecting to the network. I insure outstanding signal I have the phone, Router/wifi and E20 side by side. Does anyone have any suggestions? The 2.4 side of the wifi is configured as follows:

Home (2.4 GHz)

Wireless Network: Enabled

Network Name (SSID):

Mode: 802.11 n802.11 g/n802.11 b/g/n          

Security Mode: WPA2-PSK (AES) (Recommended)               

Network Password:

Broadcast Network Name (SSID): Enabled

Enable WMM: Enabled

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  • RR_SupportStaff Member

    We are sorry for the trouble you are facing.

    May i suggest you contact support via email : support@roborock.com to get a solution sooner?

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  • Vertigo

    You may need to force your wifi to 2.4 GHz to allow the robot to connect to it. On my router app there is a function specifically for this, it will disable 5GHz for 30 minutes. Check your router manual for something similar.

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