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Late Notifications

RVD26 656 7 0

Late Notifications

RVD26 656 7 0

Lately I've been receiving very late notifications on my phone, for example when the S5 is finished and going to the dock or stuck.

Any way to fix this?

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  • RR_SupportStaff Member

    Dear customer,

    Thanks for reaching out.

    Could you please help to further clarify what do you mean by receiving late notifications. Do you mean the notifications are delayed, or you received notification at late night which is not supposed to be received?

    And may we know what app are you trying to use? Roborock APP or Mi home app?

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    RVD26
    RVD2604/14/2020      03:40
    @RR_Support:

    Notifications are delayed by hours. I am using the Mi Home app.

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    RR_Support
    RR_SupportStaff Member04/14/2020      05:38
    @RVD26:

    Thank you for your reply. Does the problem is still there? We've forwarded the issue to our tech department, and they will enhance the function with Mi Home app support team. Thank you. If any further problem about the robot, would you please send all details to our support@roborock-eu.com or support@roborock.com. Hope you have a rainbow day~~

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    RVD26
    RVD2604/14/2020      13:45
    @RR_Support:

    Yes, the problem is still there. I just experienced it again yesterday. All the notifications occurred at once about 6 hours after it finished cleaning.

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