Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Dear customer,
Sorry for all the inconvenience caused.
The app you need use is called Mi Home(Xiaomi Home). You could check steps in details with attached app connect instruction file to ensure your steps are correct first.
You need to notice our devices could not connect to 5G HZ wifi. If your set-up steps are correct but still not work, try methods below:
1. Make sure the password of your wifi you input is correct.
2. Don't use android tablet, iPad, iPhone 5, iPhone 5C to connect robot to wifi as they may be incompatible with app.
3. Enable location permission like attached picture 2. If location is enabled and your phone is iphone, reboot your phone and try again.
4. Make sure you select your current region on Mi Home setting instead of China mainland. See attached picture "region"
5. Make sure you select the right model when setting wifi. See attached picture which one model you need select.
6. Pay much attention to the step where let you select wifi. See attached picture "select your home wifi".
7.The failure message on app may be fake. If wifi indicator of robot becomes solid from blinking, robot is already connected to wifi successfully. Kill the Mi Home and open it again to see if robot is on device list.
8. If your wifi name or password contains special characters like !@#$, we suggest you log in router and go to the wifi setting to change it without them to have a try.
9. The robot doesn't support WEP encryption mode. If your wifi is WEP, we suggest you log in router to change it to WPA or WPA2. You could also change the wifi channel to have a try.
If the issue persists, may we suggest you contact Support email, support@roborock.com, for further help?
Hello there,
I already did all the points mentioned in the PDF file, and all the points mentioned above, but still nothing seems to be working, below are some picture of what i got when selecting my vacuume
Would you mind have another try:
Robot could connect hotspot from a smartphone.
You must get 2 smart phones( A and B) .
1. Enable phone A's hotspot in phone's setting and create a name and password of hotspot.
2. Use phone B to install app and try to make robot cleaner connect hotspot sent from phone A.
Forget about the wifi from router in the whole process.
If the problem is still exist, would you please send all details and problems to support@roborock.com?
Thank you.
Hello--I have the same problem and have completed everything on this thread. Still the same issue. Any updates on a solution?