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Cleanup mode S50

Frank 247 3 0

Cleanup mode S50

Frank 247 3 0

Hello,

my cleanup mode works no more. It is always on balanced (I think) and can not be changed to turbo or max



I have the latest update and I reset already.

can you help

me?


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  • RR_SupportStaff Member

    Hi Frank, sorry for the inconvenience. would you please try below methods:

    1.Clear the cache of your Mi Home ( see attachment )

    2.Uninstall the app and reinstall it.

    3.Reboot the router.

    If the problem is still there,would you please send all details to our support@roborock.com or support@roborock-eu.com? Thank you.


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    Frank
    Frank04/15/2020      13:11
    @RR_Support:

    Hi, I did so. But now I don’t see the cleanupmode anymore.

    it looks like you can not choose for more power? I hope not?

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    RR_Support
    RR_SupportStaff Member04/17/2020      08:12
    @Frank:

    Hi Frank, Thank you for your work. According to the issue, would you mind find the SN info and send the screenshot of the problem and the methods you tried to our support@roborock.com or support@roborock-eu.com? We believe our support team will give you a solution about it.


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