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Having trouble with thresholds

RoboUser 1045 9 0

Having trouble with thresholds

RoboUser 1045 9 0

Hello. I've had an S5 since December, and I love it. Thank you so much for putting out a great product. I've had trouble with it starting March 4th when I upgraded to the firmware that allows selective room cleaning. That same day just after the upgrade, the S5 started having difficulty crossing the threshold between my kitchen and dining room and also my kitchen and living room. The kitchen has a tile floor, and the living room and dining room have hardwood floors, with about a half inch step up.  It often results in an error saying that the wheels are suspended. This has never been a problem before, but it's a big problem now. Do you think this could be because of a firmware update? If not, do you have any other suggestions? Thank you so much.

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  • RR_SupportStaff Member

    Dear RoboUser, sorry for the inconvenience.

    It's not about the upgrade firmware, it's about he robot itself. Would you please send us some picture show us the threshold and also tell us the height of the threshold for our reference?

    Thank you.

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    RoboUser
    RoboUser04/24/2020      13:35
    @RR_Support:

    Oh, okay. Thank you. So it's not about the upgrade. That helps. That means something has gone wrong with the robot, like you said. Again, it worked for 3 months with no problem. One threshold is 9/16 in (14.3mm). The other threshold is 5/8inch (15.9mm)


    . Thank you for your help.

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    RR_Support
    RR_SupportStaff Member04/25/2020      07:32
    @RoboUser:

    Dear customer, thank you for your picture. According to the picture, we are afraid that because of the steep threshold and the wear on the robot itself, the suggestion of us is that you could put a cushion helps the robot climb it over.

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    RoboUser
    RoboUser04/25/2020      23:14
    @RoboUser:

    I cleaned the wheels with soapy water and a toothbrush. It's working fine now. Thanks for your assistance.

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