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S5 Max No Mop Zone

abrookerhs 3339 7 0

S5 Max No Mop Zone

abrookerhs 3339 7 0

I set my bedroom to a 'no mop zone' as it is carpet. My bathroom on the other side of my bedroom is tile. So when I put the mop pad on, and instructed the vacuum to go clean the master bathroom, it sat in one spot stuck and would not travel to the bathroom. It eventually would "end cleaning as could not reach specified room". I then removed the "no mop zone" of my bedroom, and the S5 Max finally traveled to the master bathroom. Is this as designed? or a bug. I would think it could travel to the specified room and just not mop that carpet. Thanks for listening.

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  • RR_SupportStaff Member

    Hi Abrookerhs, we guess the robot can't reach the specified room because the " no mop zone " is in the way to your bathroom, correct? For this kind of situation, you could remove the water tank deactivate the " no mop zone " or remove the " no mop zone " on app.

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    EAK
    EAK05/12/2020      16:27
    @RR_Support:

    Why not set the bathroom as a separate room and when mopping just clean that room?

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    RR_Support
    RR_SupportStaff Member05/13/2020      08:19
    @EAK:

    We are afraid the robot could not work in that way yet.

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    Mikey
    Mikey05/13/2020      14:16
    @RR_Support:

    I have all of my bathrooms set as separate rooms and have no problem cleaning. Your only limitation would be if you had some sort of no-go zone in a location where the robot could not get clear access to the room.

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