Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Dear Customer,
1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.
2. Please send us all info of your robot. See attached picture info.
3. What is the size of your house? not size already cleaned, but your house's whole size.
4. If you are using Mi Home, tell us which region your Mi Home selects and switch region to re-add robot to Mi Home to have a try. See attached picture.
5. Clear cache of app. See attached picture.
6. Reinstall app to have a try.
7. Pls use your phone data instead of wifi to see whether map will show up.
8. Do you have any other Xiaomi's device, like camera, lamp?