Firmware 3.5.8_0780 roborock s5 maxRustique05/24/2020 13:26 3637 1 0

Rustique

Hello. After updating to firmware 3.5.8_0780, the vacuum cleaner began to clean poorly, how can I return to the previous firmware?

RR_Support

Dear Customer,

You can hard reset the S5 Max to get the original firmware. Instruction is listed as below:

Step 1. Hold the recharge button for 3-5 seconds.

Step 2. Use a pin to press the reset button next to wifi LED just once，and power button, home button and spot cleaning button's light will be out. When you are doing this, please make sure home button is still under your finger's holding without moving.

Step 3. Keep holding recharge button for 5 seconds after you press reset button until power button blinks again and you hear the tone "Restoring the initial version. It will take about five minutes. Please wait patient", and then you could remove the finger.

Notice:

1. Factory default restore will disconnect RoboVac from wifi. Please re-add it after factory default restore.

2. Factory default restore will also make RoboVac's firmware version come back to original one when it was made in factory. After factory default restore, you could go to RoboVac's setting--genera setting--check for updates to upgrade its firmware to latest one.

3. Factory default restore will delete all your setting on device like scheduled cleaning.

4. Factory default restore will delete every single cleaning's log including every cleaning's duration, size and map. But the total duration, total times of cleaning and total size will be still kept there.

Besides, you can provide more details about the current issue and then we can locate this issue and try to figure it out.