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Power Supply

I'm_Rick_Hayes 261 1 0

My wife loves her vac. We have the S5. We purchased it in December, through Amazon, and now it won't charge. It's like the charger failed. I need a new station. What kind of warranty is there on the product?

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  • RR_SupportStaff Member

    Dear Customer,


    Sorry for the inconvenience caused here.


    Is there any error message reported?


    If you have wiped charging contacts, could you send us pictures of charging contacts on dock and underneath of robot like attached picture "charging contact"?


    Could you pls check whether the dock charger is working normally?

    The indicator light on the dock should be solid on without robot and should be off with robot. See attached pic


    May I know where did you purchase the product?

    If it was from amazon, you could send us the amazon order number like 306-2905359-6881234.

    If it was not from amazon, you could send us product link and file or screenshot of receipt.

    Note: You can send us these info via email taken privacy into consideration. It is support@roborock.com.

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