Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

Power Supply

I'm_Rick_Hayes 249 1 0

My wife loves her vac. We have the S5. We purchased it in December, through Amazon, and now it won't charge. It's like the charger failed. I need a new station. What kind of warranty is there on the product?

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Dear Customer,


    Sorry for the inconvenience caused here.


    Is there any error message reported?


    If you have wiped charging contacts, could you send us pictures of charging contacts on dock and underneath of robot like attached picture "charging contact"?


    Could you pls check whether the dock charger is working normally?

    The indicator light on the dock should be solid on without robot and should be off with robot. See attached pic


    May I know where did you purchase the product?

    If it was from amazon, you could send us the amazon order number like 306-2905359-6881234.

    If it was not from amazon, you could send us product link and file or screenshot of receipt.

    Note: You can send us these info via email taken privacy into consideration. It is support@roborock.com.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
I'm_Rick_Hayes
Welcome to Roborock Forum