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S5 Is Stuck Offline

Devin 177 1 0

S5 Is Stuck Offline

Devin 177 1 0

Hi- I have a new S5 that worked fine for months now it is suddenly stuck offline. There are no issues with the WiFi. Please let me know how to fix!

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  • RR_SupportStaff Member

    Hi Devin,


    May I know how often it happens? Is there any rule on it?


    What is the status of the Wi-Fi Led indicator when it shows offline? Try to reboot the machine and verify whether it will reconnect automatically.


    If not, please reset the wifi and reconnect it. In the meantime, try to change the DNS server on the main router to 8.8.8.8/8.8.4.4 and you can reserve an IP for the S5.


    After that, please take some time to monitor its performance. Any further updates, be free to let us know.

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