Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Remapping result this afternoon went well
Hello,
If the robot's cleaning trace is abnormal, try methods below.
1. Did the problem happen when the water tank was installed? If yes, uninstall tank to see if problem exists.
2. Have you ever checked if there is anything stuck inside of the wheel?
3. Does it happen on both carpet and hardfloor? Did you wax wood floor recently?
4. Use wet cloth to clean the wall sensor at right of device and cliff sensors like attached picture to have a try. If problem still exists, could you please send us a picture of wall sensor? You need to open the flash when taking photo of wall sensor so that it could show inside of sensor clearly.
From the pic attached, you have enabled the multi-floor maps feature. May I know how many floors do you have?
You can try to reset the current map and re-map the house by doing a full cleaning.
Besides, may I know where you purchased this S6 Pure?
Hi, so the problem seems to keep recurring more often now. I tried removing the water tank and its movement was still erratic so tried remapping as per your suggestion. The remapping went well but now that i try running it again, it went crazy again.
There was nothing stuck in the wheel. And it is only used on hard floor, marble to be precise.
I have also cleaned the sensors, although on s6 pure there are only 2 side sensors not 4 as shown on your picture.
I enabled the multi level floor eventhough i am only using it on 1 floor because i was worried the area is too big for the robot (i previously used xiaomi s4 on this floor but it had a hard time handling the big area). But i always remove the dock to the designated room (or floor as programmed).
And i bought the robot via indonesian online marketplace called tokopedia, i believe the seller sources their roborock from Singapore.
What should i do now? I seem to have tried every you suggested but my s6 pure seems to get dumber as days go by :s
Cleanup went bad again at night.
And i stopped it as soon as it looked abnormal and instructed it to dock. Took very long to go back to its dock
Hi, thanks for your reply and info.
How large of the whole house?
If there is only one floor, it is not suggested to enabled multi-floor maps feature, it may mess up the current map and causes that the robot cannot find its way go back to the dock.
Please disable the multi-floor maps feature and restart the cleaning to give it a shot.
The entire area to cover is probably about 250sqm but it includes several enclosed rooms with walls and doors. Can the robot handle 250sqm area though? Today it went okay in the morning and erratic again at night.