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HOW TO REPAIR ERROR 1 ON ROBOROCK S5

MARS 360 1 0

HOW TO REPAIR ERROR 1 ON ROBOROCK S5

MARS 360 1 0

i ALREADY APPLIED 9 VOLTS TO MOTOR AND IT FIXES IT FOR ABOUT 30 MINUTES AND MOTOR STOPS. ANY IDEAS

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  • RR_SupportStaff Member

    Hello,


    Please watch if Laser head is spinning when you start device. See attached picture.

    If Laser head is not spinning, check if there is anything stuck on it? You could use a pen to move it manually first and start device again to see if it works.


    If problem still exists, please send us a video to show the abnormal behavior. It is suggested to upload the video online like google drive and send us the video link if the video is large. (remember add our address to list to access video)


    Besides, may I know when and where did you purchase this S5? What is the serial number of this S5?

    Note: You can contact us via email （support@roborock.com）to provide these info.

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