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S5 Max Cannot Mop

Selfish81 1154 1 0

S5 Max Cannot Mop

Selfish81 1154 1 0

I bought this device 3rd of May and used just for cleaning until yesterday. Yesterday I filled the water tank and attach the mop cloth. Started a room cleaning with clean and mop mode but it just clean the room and not mopping. Do you have any idea about this situation?

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  • RR_SupportStaff Member

    Hello,

    Sorry to respond late.


    Does this issue still exist now?

    You can try methods below:

    1. Wet the mopping cloth before mopping, install it, and start the robot for 10 minutes with the wet cloth to see if the floor is mopped.

    2. Change another mopping cloth.

    3. Make sure there is no detergent in the water because it might block the air-in hole.

    4. Pump up air from the air-in hole (such as blow it) and see if there're any bubbles in the water. See attached picture.


    5. Pump water from the water-out hole (such as suck it) and see if there's any water coming out. See attached picture.

    6. Disable the carpet mode and try again. See attached picture.


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