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Support needed on S5 and no answers

Christian 167 1 0

Support needed on S5 and no answers

Christian 167 1 0

Hi,


I own a S5 that the top laser is not working (Error 1). I have follow the reset instructions and it is not jammed and s not working. I been trying to get support for 1 week or a phone or place to send it to be reviewed and fixed.

I bought it almost 1 year ago and used it no more than 13 times.. So a little frustrated I cannot get support to fix it.. Any guidance?


I bought it in Amazon


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  • RR_SupportStaff Member

    Hi,

    You can use a pen to move it and ensure that it is not jammed.


    If it is still the same, please send us a video of this abnormal behavior. You can upload it online if it is large, like google drive.


    Sorry the picture attached is too vague, please send it again. Especially the Amazon order number.

    Note: You can email us these info if you concern about the security and privacy. support@roborock.com

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