I signed out of my IOS app and couldn't find my password to get back in. The "forgot password" process sends a verification code to my phone, which I enter, but then the app crashes. When I relaunch the app, I'm back at square one. I can't create a new account, because my phone number is "in use." I can operate it manually, but we only use it room by room. How can I get my password reset?
Hello,
Thanks for reaching out.
Which app do you use? Roborock or Mi home?
Have you ever tried to clear the cache on the app?
Also, you can reinstall the app to give it a shot.