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S5 acting weird with the mop installed

Haldan Ciprian 418 1 0

S5 acting weird with the mop installed

Haldan Ciprian 418 1 0

Hi,

I have my S5 roborock since March and I had no problem until now. Now when I’m installing the mop, the robot is acting very weird. It looks like it’s blocking at a random position, rotating in the same place. If you check the map below, it looks like he’s scratching the floor instead of following the pattern like until now. 

Could you please check and provide some steps

to follow in order to fix this ?

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  • RR_SupportStaff Member

    Hello,

    Sorry for the inconvenience caused here.


    Does the S5 work well without the mopping module installed?


    Please put the water tank into a flat surface and verify whether it is bent.


    Try to change another mopping cloth.

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Haldan Ciprian
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