Creating different maps with the S50JoseBrox07/20/2020 10:18 373 3 0

JoseBrox

We have recently adquired the Roborock S50. In our house, we have a dog's barrier separating two different zones (so the robot cannot navigate through both, we need to move it over the barrier). To solve this problem we want to create two maps, as if we had two different floors or houses, one for each zone of the house. But the feature is not working as expected for us. We have updated the firmware to the last version and have activated the map saving mode (beta). First, we have put the Roborock to map the first zone, putting its dock inside this zone and letting it do its clean up to the end. We verified that this map appeared as a backup map (as well as the current map at this moment). We did this twice to have an optimized map (which appeared both as current and as backup, i.e., the optimization appeared in the backup map as expected). Then we erased the current map (but not the backup map), put the Roborock with its dock in the second zone of the house, and do a new cleaning up to the end in this zone. When it ended, it had created a new current map, but also had UPDATED the backup map with the new one, instead of creating a new backup map and respecting the old one (so in the end we had one current map and one backup map, instead of two backup maps as expected). What are we doing wrong? What can we do to get our two desired maps? Thank you for your help!

RR_Support

Hello,

Thanks for reaching out.

Sorry to tell you that the S5 does not support multi-floor maps feature, which means that you cannot create two maps for different floors/zones.

And I'm afraid that there is no other workaround now, you can keep an eye on app for the firmware updates.