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Map issues with Roborock S5 max

RMF 2433 1 0

Map issues with Roborock S5 max

RMF 2433 1 0

Hi, I bouth a new S5 max 2 months ago, and since then it has happened twice already that the roborck gets lost in somewhere after making it stop once it gots stuck. It got stock in a carpet and I remove it and put it on place again, and when that happen it seems it lost it reference on location and whole maps gets desconfigured, and the I am not able to perform cleaning cycles again because it gets totally wrong with the positioning. Only solurion is to delete map and remap again whole house.

Very annoying.. Any solution on this?


Please help.

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  • RR_SupportStaff Member

    Hello,

    Sorry to hear that.


    Go to cleaning history and send us a full cleaning map it desconfigured after it got lost.


    Please tell us the device info.


    Use wet cloth to clean the wall sensor and cliff sensors.


    Besides, you can create invisible wall or no go zone around the carpet as a workaround and verify whether it works.


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