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Device Offline FRUSTRATED

Bubba 5957 3 0

Device Offline FRUSTRATED

Bubba 5957 3 0

I have used my Roborock S4 three times and now it states that it is offline. I have tried everything I know and everything that I could find on line. HELP I NEED TO VACUUM!!! Thank you in advance! 😐️

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  • RR_SupportStaff Member

    Hello,


    Which app do you use? Mi Home app or Roborock app?


    When it became offline, you need reconnect it to the home wifi to make it online.

    Please check the wifi led indicator as well, you need lift the cover.

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  • Rick

    I have the S6maxV and I had the same problem. I turned off my cleaner by pushing and holding the power button on the cleaner. I turned it back on and all is well! I guess it's like a cleaner reboot.

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    RR_Support
    RR_SupportStaff Member11/03/2020      08:44
    @Rick:

    Yep, rebooting device is a way to reconnect it to the home wifi.

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