Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

S5 Max Offline

Ed 182 1 0

S5 Max Offline

Ed 182 1 0

Hi, it's been 2 weeks since I got the vacuum, been great until yesterday that appears as offline, I have already manually placed on the base and also reset the WiFi without any changes. The code of the vacuum is: R0517S01908484 and I am located in Mexico. Was this a bad firmware update?

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hello,

    Thanks for your email.

    Which app do you use? Mi Home or Roborock ? If you use Mi Home, switch to Roborock to have a try, vice versa.

    Please ensure that the wifi name and password are correct.

    Which page you get stuck? Please send us a picture of it.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Ed
Welcome to Roborock Forum