Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
This also another example. Take too long for 1 area due to firmware newest update
Hello,
Thanks for your info.
If the robot's cleaning trace is abnormal, try methods below.
1. Did the problem happen when the water tank was installed? If yes, uninstall tank to see if problem exists.
2. Have you ever checked if there is anything stuck inside of the wheel?
3. Does it happen on both carpet and hardfloor? Did you wax wood floor recently?
4. Use wet cloth to clean the wall sensor at right of device and cliff sensors like attached picture to have a try. If problem still exists, could you please send us a picture of wall sensor? You need to open the flash when taking photo of wall sensor so that it could show inside of sensor clearly.
Hi RR_Support, I have updated fw 1.10.26 this morning and have same problem, The robot only works for a few minutes and then sends a trapped message. I have tried all the methods above.
Does it get stuck in a certain spot? If yes, please send us a picture of it.
You can move the dock's position to a more central area of the house and re-map it to have a try.