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roborock s5 : seems to be confused about where it is currently.

vasper 13483 6 0

roborock s5 : seems to be confused about where it is currently.

vasper 13483 6 0

Usually hasn't had issues cleaning. While on a cleaning run, it got stuck in a roll of paper. I stopped and restarted after taking the paper out. However, it got confused where it was, so I returned it to dock and started again. But now, it seems to think it is somewhere else. When starting, it shows the dock position as the vacuum position, but after 'positioning', it shows the vacuum to be in a different location on the map and proceeds to go from there. I tried going to a backup map, but the issue persists. How can I 'reset' the saved position so that when it starts from the dock, it knows where it is.

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  • vasper

    Adding pictures to demonstrate the issue. The bottom picture shows the position of the vacuum/dock when I start the cleaning run. This is the correct position of the vacuum/dock.

    Middle picture is during 'positioning'. Third picture is after positioning - where the vacuum decides its somewhere else on the map and proceeds accordingly.

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    RR_Support
    RR_SupportStaff Member09/22/2020      07:57
    @vasper:

    Hi,

    Thanks for your info.


    Go to cleaning history and send us a problematic cleanup map, see pic attached. Please mark the actual dock's position and vacuum's position on the map as well.


    Put the robot 1 meter away from the dock and press recharge button and verify whether it can return to the dock automatically; after that, you can restart cleaning and verify whether it works.


    Otherwise, you can reset the current map and re-map the house.

    Note: Please use wet cloth to clean the wall sensor and cliff sensors.

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    vasper
    vasper09/24/2020      01:39
    @RR_Support:

    No, it cant return to the dock. Is resetting the map the only way ? its a pain to remap the whole house ...

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    RR_Support
    RR_SupportStaff Member09/25/2020      06:21
    @vasper:

    Try to change the dock's position to a more central area of the house, power off the roborock, then power it back on and make it return to dock. You may need to pick it up and place it close to the dock for it to work, then you can verify whether Its location gets updated on the map.


    If it does not work, I'm afraid that you need remap the house.

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