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Laser distance sensor malfunctioned

Alice 499 1 0

Laser distance sensor malfunctioned

Alice 499 1 0

The laser distance sensor stopped turning and the vacuum stopped working in the middle of a cleaning session. Tried rotating the sensor head manually as instructed, as well as cleaning all sensors and wheels, but vacuum still does not work.

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  • RR_SupportStaff Member

    Hi,

    Could you send us a video to show abnormal behavior? We believe a video could help us know what is wrong and give you a solution.

    It is suggested to upload the video online like google drive and send us the video link if the video is large. (remember to add our address to list to access video)


    May I know where you purchased this robot? You can email us the invoice/receipt, including seller's name, order number and purchase date.

    Note: Email address is support@roborock.com. Please attach the forum link as well.

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