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Roborock S5 cliff sensor

robo 492 1 0

Roborock S5 cliff sensor

robo 492 1 0

Hello, I recently updated to the new firmware 3.5.002008 and I am unable to run my vacuum. I keep receiving the cliff sensor (error 4). I have tried different surfaces such as carpet, tile, and wood, but none worked. When on the charging dock, the vacuum would start up for a little bit, but then throw the cliff sensor error. Is one of the sensors broken?

Things I've tried

  • Restoring back to old version, still receiving same error
  • Cleaning cliff sensors
  • Resetting wifi
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  • RR_SupportStaff Member

    Hello,

    Thanks for your email.

    Could you also send us a video to show the problem?

    It is suggested to upload the video online like google drive and send us the video link if the video is large. (remember add our address to list to access video)


    Please send us the device info of the S5.


    May I know where you purchased this S5?

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