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S6 “Main Brush is blocked, remove and clean brush” message every time I run it!

Allen1 121 1 0

S6 “Main Brush is blocked, remove and clean brush” message every time I run it!

Allen1 121 1 0

Every time I run my S6 on low profile carpet OR hardwoods I get the “Main brush is blocked” message. I flip it over to check and there’s no blockage at all and no debris stopping the brush from moving. I take the brush out clean it anyway as per the instructions. Very annoying having to babysit a $430 vacuum. Support/anyone please help??

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  • RR_SupportStaff Member

    Hello,

    Could you send us a video to show abnormal behavior? We believe a video could help us know what is wrong and give you a solution.

    It is suggested to upload the video online like google drive and send us the video link if the video is large. (remember to add our address to list to access video)


    Do you use the original main brush? Please send us some pictures of the main brush you use.


    Also, please send us the device info. see pic attached.


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